Czech · Supermarket / pokladna
The self-checkout does not scan an item: what to say in Czech
The self-checkout does not scan the product.
💡
How it's done. At the self-checkout (samoobslužná pokladna) an assistant nearby helps: just raise your hand or ask Můžete mi prosím pomoct?Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Promiňte, pokladna neskenuje tenhle výrobek.
PROH-meen-teh, POH-kluhd-nuh NES-keh-noo-eh TAYNG-leh VIH-roh-bek.
Excuse me, the till doesn't read this product.
Or say:Promiňte, můžete mi prosím pomoct u pokladny?
PROH-meen-teh, MOO-zheh-teh mee PROH-seem POH-motst oo POH-kluhd-nih?
THEY SAY
Hned jsem u vás. Zkuste kód ještě jednou přiložit.Gned ysem oo vahs. SKOOS-teh kod YEHSH-tyeh YEHD-noh-oo PRSHEE-loh-zheet.
I'll be with you at once. Try holding the code once more.
They might also say:
Moment, hned přijdu.
MOH-maynt, gnet PRSHEEY-doo.
One moment, I'll come right away.
2
YOU FINISH
Dobře, děkuji.
DOBR-zheh, DYEH-kooy-ee.
All right, thank you.
THEY SAY
Tak, už to funguje.Tahk, oosh toh FOON-goo-eh.
There, it works now.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Promiňte
PROH-meen-teh
verb
excuse me
pokladna
POH-kluhd-nuh
noun
till
neskenuje
NES-keh-noo-eh
verb
doesn't scan
výrobek
VIH-roh-bek
noun
product
Hned
Gned
adverb
immediately
jsem
ysem
verb
I am
14 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Similar situations
You ask how the "second item half price" offer worksSupermarket / pokladna · A2 in the app
→You notice a product is past its sell-by dateSupermarket / pokladna · A2 in the app
→You pay in cash and the cashier has no changeSupermarket / pokladna · A1 in the app
→You do not know how to weigh vegetables in the shopSupermarket / pokladna · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report