💡 112 is the single number for an ambulance, the police and the fire brigade: the operator will put you through to the right service.
💡 If you don't know the exact address, name a landmark nearby: a pharmacy, a school, a café or a bus stop.
💡 Spell the letters using the names of cities: A de Aveiro, B de Braga, C de Coimbra - that way you'll definitely be understood.
💡 If you smell gas, don't switch on any lights or call from the flat: go outside and call 112 from there.
💡 The 112 operator can give you first-aid instructions over the phone - don't hang up until you're told to.
💡 A theft report can be made at any PSP or GNR station; ask for a copy - you'll need it for new documents and for insurance.
💡 A few simple words will help you describe a person: alto / baixo (tall / short), casaco (jacket), boné (cap).
💡 A copy of the report (participação) is asked for by insurers, banks and offices that issue new documents - make several copies.
💡 In shopping centres and on beaches, go straight to security or a lifeguard (nadador-salvador): they pass on the child's description quickly.
💡 It's a good idea to carry an identity document: the police may ask to see it.
💡 A bank, the tax office (Finanças) or Social Security never ask for SMS codes over the phone: hang up and call the official number yourself.
💡 For a lost document, first report it to the PSP or GNR; with the loss report you can get a passport replaced at the Ukrainian consulate and a residence card at AIMA.
💡 The Ukrainian embassy in Lisbon and the consulate in Porto see people by appointment: you book a consultation online, order specific services through the eConsul website, and the opening hours are on their official websites.
💡 Segunda via - a duplicate of a document: it's used for cards and licences alike.
💡 If your wallet had a bank card in it, block it straight away in the bank's app, even if you hope to find the wallet.
💡 For things left on a train or the metro, look first at the operator's service (CP, Metro); things found in the street are often handed to the PSP.
💡 At the urgência, patients are sorted by the colour of their wristband (pulseira): red and orange are the most urgent, with green or blue you can wait for hours.
💡 If it's hard to breathe or your lips or throat swell, call 112 straight away, don't drive yourself.
💡 When it isn't life-threatening, call SNS 24 (808 24 24 24) first: they'll tell you where to go and can refer you to the urgência.
💡 There is a public telephone interpreting service (Serviço de Tradução Telefónica): in 2022 Ukrainian was added to its languages.