Portuguese · Documentos perdidos
The officer explains what to do next: what to say in Portuguese
A police officer explains what to do after losing a document.
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How it's done. The Ukrainian embassy in Lisbon and the consulate in Porto see people by appointment: you book a consultation online, order specific services through the eConsul website, and the opening hours are on their official websites.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
Tap ▶ to listen, or “Show” to show the phrase to the other person. The switch at the bottom of the card changes the masculine and feminine form.
1
THEY SPEAK FIRST
THEY SAY
Com esta declaração pode pedir um novo documento.Kohn ESH-tuh dih-kluh-ruh-SOW pod pih-DEER oon NOH-voo doo-koo-MAYN-too.
With this declaration you can apply for a new document.
They might also say:
Para o passaporte, tem de ir ao consulado.
Pruh oo puh-suh-PORT, tayn d eer ow kohn-soo-LAH-doo.
For the passport, you have to go to the consulate.
Para o cartão de residência, trate na AIMA.
Pruh oo kuhr-TOW d rih-zee-DAYN-syuh, traht nuh IGH-muh.
For the residence card, deal with AIMA.
YOU REPLY
Preciso de marcar para isso?
Prih-SEE-zoo d muhr-KAHR pruh EE-soo?
Do I need to book for that?
THEY SAY
Normalmente, sim. Veja no site deles.Noor-muhl-MAYNT, seen. VEH-zhuh noo sight DEH-lish.
Usually, yes. Check their website.
2
YOU REPLY
E se alguém encontrar o passaporte?
Ee s uhl-GAYN ayn-kohn-TRAHR oo puh-suh-PORT?
And what if someone finds the passport?
THEY SAY
Se aparecer, contactamos.S uh-puh-rih-SEHR, kohn-tuhk-TAH-moosh.
If it turns up, we'll contact you.
3
YOU FINISH
Obrigado, até logo!
oh-bree-GAH-doo, uh-TEH LOH-goo!
Thank you, see you later!
Or say:Obrigado!
oh-bree-GAH-doo!
Speaking as:
Words worth knowing
declaração
dih-kluh-ruh-SOW
noun
certificate, declaration
pode
pod
verb
can
pedir
pih-DEER
verb
to ask for
novo
NOH-voo
adjective
new
documento
doo-koo-MAYN-too
noun
document
Preciso
Prih-SEE-zoo
verb
(I) need
marcar
muhr-KAHR
verb
to enter (a code)
Normalmente
Noor-muhl-MAYNT
adverb
usually
sim
seen
adverb
yes
All the words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Pode falar mais devagar, por favor?
Pod fuh-LAHR mighzh dvuh-GAHR, poor fuh-VOR?
Can you speak more slowly, please?
Pode escrever, por favor?
Pod shkrih-VEHR, poor fuh-VOR?
Can you write it down, please?
Similar situations
Ask how to replace a documentDocumentos perdidos · A2✓ Fully open
→You lost your wallet: ask whether anyone has handed it inDocumentos perdidos · A1✓ Fully open
→Lost property office (perdidos e achados)Documentos perdidos · A2✓ Fully open
→You lost your passport: report it to the PSPDocumentos perdidos · A2✓ Fully open
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report