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Portuguese for life in Portugal

Landlord and breakdowns in the flat: what to say in Portuguese

SenhorioEsquentadorContas

The “Landlord and breakdowns in the flat” category of the course “Portuguese for life in Portugal”: 30 situations with the phrases you will say and what you will hear in reply. The conversations take place at: Visita ao apartamento (viewing a flat), Senhorio (landlord), Reparações (breakdowns and repairmen), Contas (bills: electricity, water, internet).

Every situation has a pronunciation guide, a translation, a “how it's done” tip and audio. In the rest the first phrase is open and the dialogue is in the app. Levels: A1-A2.

What to know before you go

💡
T1, T2, T3 in adverts is the number of bedrooms: T2 is two bedrooms plus a living room.
💡
Landlords are often picky about tenants: briefly tell them about your family and work - it improves your chances.
💡
Usually electricity, water, gas and internet are separate from the rent, and the building charge (condomínio) is often paid by the owner; check.
30 situations0 fully openAudio and a pronunciation guideA1-A2
Place
Level
Visita ao apartamento
viewing a flat
8 situations
1
Call about an advertised flat

💡 T1, T2, T3 in adverts is the number of bedrooms: T2 is two bedrooms plus a living room.

Estou, sim?
Hello?
A2 In the app
2
The landlord asks how many people will live there

💡 Landlords are often picky about tenants: briefly tell them about your family and work - it improves your chances.

Quantas pessoas vão viver aqui?
How many people will be living here?
A1 In the app
3
Ask what is included in the price

💡 Usually electricity, water, gas and internet are separate from the rent, and the building charge (condomínio) is often paid by the owner; check.

O que é que está incluído na renda?
What's included in the rent?
A2 In the app
4
The landlord asks about your job and income

💡 For a rental they often ask for an employment contract and your recent payslips (recibos de vencimento).

Onde é que trabalha?
Where do you work?
A2 In the app
5
Ask about the deposit (caução) and advance payment

💡 At the start you often pay a deposit (caução) and several months in advance (rendas adiantadas); everything should be set out in the contract.

Quanto é a caução?
How much is the deposit?
A2 In the app
6
The landlord asks for a guarantor (fiador)

💡 If you don't have a Portuguese guarantor, landlords sometimes agree to a bigger deposit or several months paid in advance - try to negotiate.

Precisa de um fiador.
You need a guarantor.
A2 In the app
7
Ask about furniture and appliances

💡 Mobilado - furnished, sem mobília - unfurnished; a kitchen with appliances is called a cozinha equipada.

O apartamento é mobilado?
Is the flat furnished?
A1 In the app
8
Arrange a viewing

💡 Arrive on time for viewings and bring your documents: good flats often go to the first reliable tenant.

Estou? Quem fala?
Hello? Who's speaking?
A1 In the app
Senhorio
landlord
8 situations
9
Tenancy agreement: ask about unclear clauses

💡 A tenancy agreement must be in writing; ask for time to read it at home and have it translated - that's normal.

Posso levar o contrato para ler em casa?
Can I take the contract home to read?
A2 In the app
10
Ask for a rent receipt (recibo de renda)

💡 The landlord usually issues an electronic rent receipt (recibo de renda eletrónico) through the Portal das Finanças; you'll need it for your tax return.

Pode passar-me o recibo da renda?
Can you give me the rent receipt?
A2 In the app
11
The landlord warns you about a visit

💡 A landlord has to arrange visits in advance - they don't come in without your agreement, even if they have a key.

Olá, é o senhorio. Posso passar aí amanhã?
Hello, it's the landlord. Can I drop by tomorrow?
A1 In the app
12
The landlord wants to raise the rent

💡 A rent increase has to be notified in writing and comply with the contract and the law - ask for a letter and don't agree straight away.

A partir de janeiro, a renda passa para oitocentos e cinquenta.
From January, the rent goes up to eight hundred and fifty.
A2 In the app
13
Give notice that you are moving out

💡 The notice period for leaving is set out in the contract; it's better to notify in writing and keep a copy.

Queria avisar que vamos sair da casa.
I'd like to let you know that we're leaving the flat.
A2 In the app
14
Get your deposit back when you leave

💡 Photos of the flat on the day you move in and out are your best argument if the landlord doesn't want to return the deposit.

Quando é que me devolve a caução?
When will you return my deposit?
A2 In the app
15
The landlord asks about noise or neighbours' complaints

💡 Portuguese buildings have thin walls and floors: it isn't the custom to make noise after 11 pm, and footsteps and furniture are easily heard from below.

Os vizinhos queixaram-se do barulho.
The neighbours have complained about the noise.
A2 In the app
16
Ask whether you can keep a pet

💡 It's best to put permission for pets in the contract straight away - that way there won't be disputes later.

Posso ter um gato no apartamento?
Can I have a cat in the flat?
A1 In the app
Reparações
breakdowns and repairmen
8 situations
17
The gas water heater (esquentador) has broken down

💡 Esquentador - a gas water heater, common in Portuguese flats; caldeira - a boiler, termoacumulador - an electric water tank.

O esquentador avariou. Não há água quente.
The water heater has broken. There's no hot water.
A1 In the app
18
The neighbour upstairs is leaking

💡 If there's a leak, take photos and tell both the neighbour and the landlord: the cost is often covered by home insurance.

Desculpe, está a cair água no meu teto.
Sorry, water is coming through my ceiling.
A2 In the app
19
Call a plumber (canalizador)

💡 Before you agree to a repair, ask the price or an estimate (orçamento) - and the call-out charge too.

Estou, canalizador, diga.
Hello, plumber, go ahead.
A2 In the app
20
The repairman asks what exactly happened

💡 If you lack the words, just show them: Olhe, é aqui - "Look, it's here".

Então, qual é o problema?
So, what's the problem?
A1 In the app
21
The repairman gives a price and how long the job will take

💡 Ask for an invoice (fatura) with your NIF - the landlord or the insurer will need it.

Fica em setenta euros, com a peça.
It comes to seventy euros, with the part.
A2 In the app
22
No electricity: call the landlord

💡 First check the fuse box (quadro elétrico): often it's just a breaker (disjuntor) that has tripped.

Estou? Diga.
Hello? Go ahead.
A2 In the app
23
Mould in the flat: complain to the landlord

💡 Mould (bolor) and damp are a common problem in Portuguese flats in winter; airing the rooms and a dehumidifier (desumidificador) help.

Há bolor nas paredes do quarto.
There's mould on the bedroom walls.
A2 In the app
24
Agree when the repairman will come

💡 Repairmen often give a time window rather than an exact hour - entre as nove e o meio-dia.

Quando é que pode vir?
When can you come?
A1 In the app
Contas
bills: electricity, water, internet
6 situations
25
Put the electricity in your name

💡 For an electricity contract they ask for a NIF, an IBAN and the supply point code (código CPE) - it's on the old bill.

Queria pôr a eletricidade em meu nome.
I'd like to put the electricity in my name.
A2 In the app
26
The operator asks for the contract number or meter code

💡 Contract numbers and codes are long - read them out two or three digits at a time, and explain letters with words (P de Porto).

Diga-me o número do contrato.
Tell me the contract number.
A2 In the app
27
Get internet connected: when the technicians will come

💡 Internet contracts often have fidelização - a commitment of 12-24 months; ask about it before signing.

O contrato tem fidelização?
Does the contract have a minimum term ("fidelização")?
A2 In the app
28
A bill you do not understand: ask by phone

💡 A big bill often means an estimated bill (estimativa) - give them the real meter reading and the amount will be recalculated.

Apoio ao cliente, bom dia.
Customer support, good morning.
A2 In the app
29
The water has been cut off: find out why

💡 Planned water cuts for works (obras) are usually announced on a notice in the entrance or on the water company's website.

Desculpe, também está sem água?
Excuse me, do you have no water either?
A1 In the app
30
A worker has come to read the meter

💡 If you're not at home, you can submit the readings yourself - online or by phone (comunicar a leitura).

Bom dia, venho fazer a leitura do contador.
Good morning, I've come to read the meter.
A1 In the app

All 30 situations in this category are in the course

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