Czech · Porucha / odtah
You phone your insurer to report a claim: what to say in Czech
You phone the insurer to report an insured event.
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How it's done. Report a pojistná událost (insured event) to the insurer as soon as possible; have the contract number, date and place, a description and photos ready; ask what other document is needed.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
Pojišťovna, dobrý den. Jak vám mohu pomoci?POY-eesh-tyov-nuh, DOH-brih dayn. Yahk vahm MOH-goo POH-moh-tsee?
Insurance company, good day. How can I help you?
They might also say:
Dobrý den, linka pro hlášení škod.
DOH-brih dayn, LEEN-kuh proh GLAH-sheh-nee shkot.
Good day, the damage reporting line.
YOU REPLY
Dobrý den, chci nahlásit pojistnou událost. Měl{|a} jsem dopravní nehodu.
DOH-brih dayn, khtsee NAHG-luh-seet POY-eest-noh-oo OO-duh-lost. Mnyehl ysem DOH-pruhv-nee NEH-goh-doo.
Good day, I want to report an insured event. I had a traffic accident.
THEY SAY
Rozumím. Můžete mi říct číslo smlouvy a kdy a kde se to stalo?ROH-zoo-meem. MOO-zheh-teh mee rzheetst CHEE-sloh SMLOH-oo-vih uh gdih uh gdeh seh toh STAH-loh?
I see. Can you tell me the contract number and when and where it happened?
2
YOU REPLY
Číslo smlouvy mám. Nehoda se stala včera ráno na křižovatce u nádraží.
CHEE-sloh SMLOH-oo-vih mahm. NEH-goh-duh seh STAH-luh FCHEH-ruh RAH-noh nuh KRSHEE-zhoh-vuht-tseh oo NAH-druh-zhee.
I have the contract number. The accident happened yesterday morning at the crossroads near the station.
THEY SAY
Byl někdo zraněný? Přijela policie?Bil NYEHG-doh ZRAH-nyeh-nih? PRSHEE-eh-luh POH-lee-tsee-eh?
Was anyone hurt? Did the police come?
They might also say:
Byla na místě policie? Máte záznam o nehodě?
BIH-luh nuh MEES-tyeh POH-lee-tsee-eh? MAH-teh ZAHZ-nuhm oh NEH-goh-dyeh?
Was the police there? Do you have an accident report?
3
YOU REPLY
Nikdo zraněný nebyl. Máme záznam o nehodě a fotografie.
NEEG-doh ZRAH-nyeh-nih NEH-bil. MAH-meh ZAHZ-nuhm oh NEH-goh-dyeh uh FOH-toh-gruh-fee-eh.
Nobody was hurt. We have a report and photographs.
THEY SAY
Výborně. Pošlete nám je e-mailem. Pak se vám ozve likvidátor.VIH-bor-nyeh. POSH-leh-teh nahm yeh eh-MAH-ee-lem. Pahk seh vahm OZ-veh LEE-kwee-duh-tor.
Excellent. Send them to us by e-mail. Then an adjuster will contact you.
4
YOU FINISH
Děkuji za pomoc.
DYEH-kooy-ee zah POH-mots.
Thank you for the help.
THEY SAY
Není zač.NEH-nee zahch.
You're welcome.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Pojišťovna
POY-eesh-tyov-nuh
noun
insurance company
dobrý
DOH-brih
adjective
good
den
dayn
noun
day
Jak
Yahk
adverb
how
mohu
MOH-goo
verb
I can
pomoci
POH-moh-tsee
noun
help (genitive)
54 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Můžete mi to napsat, prosím?
MOO-zheh-teh mee toh NAHP-suht, PROH-seem?
Can you write it down for me, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
The car broke down on the motorway and you call a tow truckPorucha / odtah · A2 in the app
→After a minor accident you talk to the other driverPorucha / odtah · B1 in the app
→After a minor accident you fill in an accident report with the other driverPorucha / odtah · B1 in the app
→You ask which documents you must carry when drivingRegistrace / pojištění · A2 in the app
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