Czech · Elektronika
The appliance you bought does not work: what to say in Czech
A device you bought does not work.
💡
How it's done. A new product is covered by a záruka (warranty) of twenty-four months; for a reklamace (complaint) bring the receipt and explain what is wrong; the seller must reply within thirty days.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, tahle konvice nefunguje. Koupil{|a} jsem ji před dvěma týdny.
DOH-brih dayn, TAHG-leh KOHN-vee-tseh NEH-foon-goo-eh. KOH-oo-peel ysem yee prshed DVYEH-muh TID-nih.
Good day, this kettle doesn't work. I bought it two weeks ago.
THEY SAY
Máte účtenku?MAH-teh OOCH-tayn-koo?
Do you have the receipt?
They might also say:
Potřebuji účtenku a doklad o koupi.
POTR-sheh-booy-ee OOCH-tayn-koo uh DOH-kluhd oh KOH-oo-pee.
I need the receipt and proof of purchase.
2
YOU REPLY
Ano, tady je.
AH-noh, TAH-dih yeh.
Yes, here it is.
THEY SAY
Dobře. Můžeme ji vyměnit, nebo vrátit peníze.DOBR-zheh. MOO-zheh-meh yee VIM-nyeh-neet, NEH-boh VRAH-teet PEH-nee-zeh.
Good. We can exchange it or refund the money.
They might also say:
Pošleme ji do servisu. Odpověď bude do třiceti dnů.
POSH-leh-meh yee doh SEHR-vee-soo. OT-poh-vyehdy BOO-deh doh TRSHEE-tseh-tee dnoo.
We'll send it to service. The answer will be within thirty days.
3
YOU FINISH
Dám přednost vrácení peněz.
Dahm PRSHED-nost VRAH-tseh-nee PEH-nyehs.
I prefer a refund.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
konvice
KOHN-vee-tseh
noun
kettle
nefunguje
NEH-foon-goo-eh
verb
doesn't work
jsem
ysem
verb
I am
týdny
TID-nih
noun
weeks
19 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mi to napsat, prosím?
MOO-zheh-teh mee toh NAHP-suht, PROH-seem?
Can you write it down for me, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
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→You ask how the "second item half price" offer worksSupermarket / pokladna · A2 in the app
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