Czech · Oblečení / vrácení
You want to make a complaint about a jacket you bought: what to say in Czech
You want to make a complaint about a jacket you bought.
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How it's done. A buyer can make a reklamace about goods with a defect within two years of the purchase; proof of purchase (receipt, card statement) is needed; the seller must resolve the complaint within thirty days.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, chtěl{|a} bych podat reklamaci. Koupil{|a} jsem tuto bundu před měsícem.
DOH-brih dayn, khtyehl bikh POH-duht REH-kluh-muh-tsee. KOH-oo-peel ysem TOO-toh BOON-doo prshed MNYEH-see-tsem.
Good day, I'd like to make a complaint. I bought this jacket a month ago.
Speaking as:
THEY SAY
Dobrý den. V čem je vada?DOH-brih dayn. V chem yeh VAH-duh?
Good day. What is the defect?
They might also say:
Dobrý den. Co je s bundou špatně?
DOH-brih dayn. Tsoh yeh z BOON-doh-oo SHPAHT-nyeh?
Good day. What is wrong with the jacket?
2
YOU REPLY
Zip se rozbil po týdnu.
Zeep seh ROZ-beel poh TID-noo.
The zip broke after a week.
THEY SAY
Máte účtenku?MAH-teh OOCH-tayn-koo?
Do you have the receipt?
They might also say:
Prosím o doklad o koupi.
PROH-seem oh DOH-kluhd oh KOH-oo-pee.
Proof of purchase, please.
3
YOU REPLY
Ano, mám účtenku v aplikaci.
AH-noh, mahm OOCH-tayn-koo v AH-plee-kuh-tsee.
Yes, I have the receipt in the app.
THEY SAY
Děkuji. Reklamaci přijímám. Vyřídíme ji do třiceti dnů.DYEH-kooy-ee. REH-kluh-muh-tsee PRSHEEY-ee-muhm. VIR-zhee-dee-meh yee doh TRSHEE-tseh-tee dnoo.
Thank you. I accept the complaint. We'll deal with it within thirty days.
4
YOU REPLY
Jak se dozvím výsledek?
Yahk seh DOZ-veem VIH-sleh-dek?
How will I find out the result?
THEY SAY
Pošleme e-mail.POSH-leh-meh ee-mayl.
We'll send an e-mail.
5
YOU FINISH
Dobře, děkuji za pomoc!
DOBR-zheh, DYEH-kooy-ee zah POH-mots!
Fine, thanks for the help!
THEY SAY
Prosím.PROH-seem.
You're welcome.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
bych
bikh
verb
would
podat
POH-duht
verb
to submit
reklamaci
REH-kluh-muh-tsee
noun
complaint (accusative)
jsem
ysem
verb
I am
34 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
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