Czech · Zpoždění / výluka
The train was very late and you ask for a partial refund of the ticket: what to say in Czech
The train was very late and you ask about a refund of part of the ticket price.
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How it's done. If a train is badly delayed a passenger can claim a náhrada jízdného (refund of part of the fare); the claim is made at the station or online; do not throw the ticket away.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, můj vlak měl velké zpoždění. Mohu dostat část jízdného zpět?
DOH-brih dayn, mooy vlahk mnyehl VEL-keh SPOZH-dyeh-nee. MOH-goo DOS-tuht chahst YEEZD-neh-goh spyeht?
Good day, my train was very late. Can I get part of the fare back?
Or say:Dobrý den, vlak přijel s velkým zpožděním. Mám nárok na náhradu?
DOH-brih dayn, vlahk PRSHEE-ehl z VEL-kim SPOZH-dyeh-neem. Mahm NAH-rok nuh NAHG-ruh-doo?
THEY SAY
Dobrý den. Kolik minut zpoždění bylo?DOH-brih dayn. KOH-leek MEE-noot SPOZH-dyeh-nee BIH-loh?
Good day. How many minutes was the delay?
They might also say:
Jak dlouhé bylo zpoždění?
Yahk DLOH-oo-geh BIH-loh SPOZH-dyeh-nee?
How long was the delay?
2
YOU REPLY
Skoro dvě hodiny.
SKOH-roh dvyeh GOH-dee-nih.
Almost two hours.
THEY SAY
Pak vám patří náhrada části jízdného. Vyplňte formulář.Pahk vahm PAHTR-shee NAHG-ruh-duh CHAHS-tee YEEZD-neh-goh. VIPLNY-teh FOR-moo-luhrsh.
Then you are entitled to a refund of part of the fare. Fill in the form.
3
YOU REPLY
Potřebuji originál jízdenky?
POTR-sheh-booy-ee OH-ree-gee-nuhl YEEZ-dayn-kih?
Do I need the original ticket?
THEY SAY
Jízdenka v telefonu stačí. Peníze dorazí na účet do třiceti dnů.YEEZ-dayn-kuh f TEH-leh-foh-noo STAH-chee. PEH-nee-zeh DOH-ruh-zee nuh OO-chet doh TRSHEE-tseh-tee dnoo.
A ticket on your phone is enough. The money arrives in the account within thirty days.
4
YOU FINISH
Děkuji za informace!
DYEH-kooy-ee zah EEN-for-muh-tseh!
Thank you for the information!
THEY SAY
Prosím.PROH-seem.
You're welcome.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
vlak
vlahk
noun
train
měl
mnyehl
verb
had
velké
VEL-keh
adjective
big
zpoždění
SPOZH-dyeh-nee
noun
delay
37 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
The train is late and you ask about your connectionZpoždění / výluka · A2 in the app
→The train is cancelled and a bus runs insteadZpoždění / výluka · A2 in the app
→You press the button so that the bus stopsAutobus / tramvaj / metro · A1 in the app
→You board a tram with a pushchairAutobus / tramvaj / metro · A2 in the app
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