German · Betrug / Anzeige
You get a message apparently from your bank and phone the bank to check: what to say in German
A message arrives supposedly from your bank and you phone the bank to check it.
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How it's done. A bank never asks for your PIN, TAN or password in a message or on the phone; if you get a suspicious message, do not open the link but phone the bank at the number on your card.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
Tap ▶ to listen, or “Show” to show the phrase to the other person. The switch at the bottom of the card changes the masculine and feminine form.
1
THEY SPEAK FIRST
THEY SAY
Kundenservice, guten Tag. Wie kann ich helfen?KOON-dayn-zehr-vees, GOO-tayn tahk. Vee kahn eekh KHEL-fayn?
Customer service, good day. How can I help?
They might also say:
Guten Tag, hier ist Ihre Bank. Was kann ich für Sie tun?
GOO-tayn tahk, kheer eest EE-reh bahnk. Vahs kahn eekh fyoor zee toon?
Good day, this is your bank. What can I do for you?
YOU REPLY
Guten Tag. Ich habe eine SMS bekommen. Darin steht, dass mein Konto gesperrt ist. Ist das echt?
GOO-tayn tahk. Eekh KHAH-beh IGH-neh eh-seh-MES beh-KOH-mayn. Duh-REEN shtet, dahs mighn KOHN-toh gesh-PEHRT eest. Eest dahs ekht?
Good day. I got a text message. It says that my account is blocked. Is that real?
Or say:Guten Tag. Ich habe eine Nachricht mit einem Link bekommen. Ist die von Ihnen?
GOO-tayn tahk. Eekh KHAH-beh IGH-neh NAHKH-reekht meet IGH-nem leenk beh-KOH-mayn. Eest dee fohn EE-nayn?
THEY SAY
Bitte klicken Sie nicht auf den Link. Das ist wahrscheinlich Betrug.BEE-teh KLEE-kayn zee neekht owf dayn leenk. Dahs eest vuhr-SHIGHN-leekh beh-TROOK.
Please do not click on the link. That is probably fraud.
They might also say:
Das ist Betrug. Klicken Sie nicht auf den Link und geben Sie nichts ein.
Dahs eest beh-TROOK. KLEE-kayn zee neekht owf dayn leenk oont GEH-bayn zee neekhts ighn.
That is fraud. Do not click on the link and do not enter anything.
2
YOU REPLY
Ich habe den Link schon angeklickt, aber nichts eingegeben.
Eekh KHAH-beh dayn leenk shohn AHN-geh-kleekt, AH-buh neekhts IGHN-geh-geh-bayn.
I have already clicked on the link, but I didn't enter anything.
THEY SAY
Dann ist alles gut. Löschen Sie die Nachricht. Wenn Sie unsicher sind, ändern Sie Ihr Passwort.Dahn eest AH-les goot. LYOH-shayn zee dee NAHKH-reekht. Vayn zee OON-zee-khuh zeent, AYN-dehrn zee eer PAH-svort.
Then all is well. Delete the message. If you are unsure, change your password.
3
YOU FINISH
Das mache ich sofort. Vielen Dank für die Auskunft!
Dahs MAH-kheh eekh zoh-FORT. FEE-layn dahnk fyoor dee OWS-koonft!
I'll do that right away. Thank you very much for the information!
THEY SAY
Gern. Passen Sie weiterhin gut auf!Gehrn. PAH-sayn zee VIGH-tehr-kheen goot owf!
You're welcome. Keep being careful!
Words worth knowing
Kundenservice
KOON-dayn-zehr-vees
noun
customer service
guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
Wie
Vee
adverb
how
kann
kahn
verb
can
helfen
KHEL-fayn
verb
to help
habe
KHAH-beh
verb
I have
SMS
eh-seh-MES
noun
text message
bekommen
beh-KOH-mayn
verb
to get, to receive
All the words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Können Sie das bitte aufschreiben?
KYOH-nayn zee dahs BEE-teh OWFSH-righ-bayn?
Can you write it down, please?
Similar situations
Someone phones "from the police" and demands moneyBetrug / Anzeige · A2✓ Fully open
→You report that you were the victim of an online scamBetrug / Anzeige · A2✓ Fully open
→There is a fire and you phone 112Notruf 112 · A2✓ Fully open
→Someone next to you feels unwell and you call an ambulanceNotruf 112 · A2✓ Fully open
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