German · Hausmeister / Reparatur
The heating in the flat is not working: what to say in German
The heating in the flat does not work.
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How it's done. In case of a breakdown first phone the property management or caretaker (Hausmeister), then follow up in writing (email). The emergency number is usually posted at the entrance.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
Hausverwaltung, guten Tag!KHOWS-fehr-vuhl-toong, GOO-tayn tahk!
Property management, good day!
YOU REPLY
Guten Tag, hier ist Olena Kovalenko aus der Lindenstraße zwölf. Die Heizung ist ausgefallen.
GOO-tayn tahk, kheer eest oh-LEH-nuh koh-VAH-layn-koh ows dehr LEEN-dayns-truh-seh tsvyolf. Dee KHIGH-tsoong eest OWS-geh-fuh-layn.
Good day, this is Olena Kovalenko from Lindenstraße twelve. The heating has failed.
THEY SAY
Das tut mir leid. Seit wann funktioniert sie nicht?Dahs toot meer light. Zight vahn foonk-tsee-oh-NEERT zee neekht?
I'm sorry. Since when has it not worked?
They might also say:
Oh, das ist ärgerlich. Seit wann ist sie kaputt?
Oh, dahs eest EHR-gehr-leekh. Zight vahn eest zee kuh-POOT?
Oh, that's annoying. Since when has it been broken?
2
YOU FINISH
Seit gestern Abend. Es ist sehr kalt in der Wohnung.
Zight GES-tehrn AH-baynt. Es eest zehr kahlt een dehr VOH-noong.
Since last night. It is very cold in the flat.
THEY SAY
Ich schicke einen Handwerker vorbei. Er kommt heute Nachmittag.Eekh SHEE-keh IGH-nayn KHAHN-dvehr-kuh for-BIGH. Ehr komt KHOY-teh NAHKH-mee-tuhk.
I'll send a tradesman. He will come this afternoon.
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Hausverwaltung
KHOWS-fehr-vuhl-toong
noun
property management
guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
hier
kheer
adverb
here
ist
eest
verb
is
Heizung
KHIGH-tsoong
noun
heating
33 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Ich spreche noch nicht gut Deutsch.
Eekh SHPREH-kheh nokh neekht goot doych.
I don't speak German well yet.
Similar situations
You report mould in the bathroomHausmeister / Reparatur · A2 in the app
→You arrange a time for the repairman's visitHausmeister / Reparatur · A2 in the app
→Water is leaking from the kitchen ceiling and you phone the building managementHausmeister / Reparatur · A2 in the app
→The smoke detector in the flat is beeping and you ask who will fix itHausmeister / Reparatur · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report