German · Paketbote
Tracking says the parcel was delivered but you do not have it: what to say in German
The tracking says that the parcel was delivered but you do not have it.
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How it's done. If the tracking says "delivered" but there is no parcel, first ask the neighbours and check the place given in the tracking; then contact customer service with the tracking number (Sendungsnummer).Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
DHL Kundenservice, guten Tag. Wie kann ich helfen?Deh-khuh-ely KOON-dayn-zehr-vees, GOO-tayn tahk. Vee kahn eekh KHEL-fayn?
DHL customer service, good day. How can I help?
They might also say:
Guten Tag, hier ist der DHL Kundenservice. Worum geht es?
GOO-tayn tahk, kheer eest dehr deh-khuh-ely KOON-dayn-zehr-vees. Voh-ROOM get es?
Good day, this is DHL customer service. What is it about?
YOU REPLY
Guten Tag. In der Sendungsverfolgung steht, mein Paket wurde zugestellt, aber ich habe nichts bekommen.
GOO-tayn tahk. Een dehr ZAYN-doongs-fehr-fol-goong shtet, mighn puh-KET VOOR-deh TSOO-gesh-telt, AH-buh eekh KHAH-beh neekhts beh-KOH-mayn.
Good day. The tracking says my parcel was delivered, but I have received nothing.
THEY SAY
Nennen Sie mir bitte die Sendungsnummer.NEH-nayn zee meer BEE-teh dee ZAYN-doongs-noo-muh.
Please give me the tracking number.
They might also say:
Wie lautet Ihre Sendungsnummer?
Vee LOW-tet EE-reh ZAYN-doongs-noo-muh?
What is your tracking number?
2
YOU REPLY
Einen Moment, ich suche die Nummer. Hier ist sie.
IGH-nayn moh-MAYNT, eekh ZOO-kheh dee NOO-muh. Kheer eest zee.
One moment, I'm looking for the number. Here it is.
THEY SAY
Danke. Ich sehe, das Paket wurde bei einem Nachbarn abgegeben. Haben Sie schon nachgefragt?DAHN-keh. Eekh ZEH-eh, dahs puh-KET VOOR-deh bigh IGH-nem NAHKH-buhrn AHB-geh-geh-bayn. KHAH-bayn zee shohn NAHKH-geh-fruhkt?
Thank you. I see the parcel was handed to a neighbour. Have you asked yet?
3
YOU REPLY
Nein, noch nicht. Ich frage gleich nach.
Nighn, nokh neekht. Eekh FRAH-geh glighkh nahkh.
No, not yet. I'll ask right away.
THEY SAY
Wenn es nicht da ist, melden Sie sich bitte wieder. Wir starten dann eine Suche.Vayn es neekht duh eest, MEL-dayn zee zeekh BEE-teh VEE-duh. Veer SHTAHR-tayn dahn IGH-neh ZOO-kheh.
If it isn't there, please contact us again. Then we'll start a search.
4
YOU FINISH
Danke für die Hilfe. Auf Wiederhören!
DAHN-keh fyoor dee KHEEL-feh. Owf VEE-dehr-khyoh-rayn!
Thanks for the help. Goodbye!
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Kundenservice
KOON-dayn-zehr-vees
noun
customer service
guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
Wie
Vee
adverb
how
kann
kahn
verb
can
helfen
KHEL-fayn
verb
to help
56 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Können Sie das bitte aufschreiben?
KYOH-nayn zee dahs BEE-teh OWFSH-righ-bayn?
Can you write it down, please?
Similar situations
A courier rings the doorbell with a parcelPaketbote · A1 in the app
→The courier asks whether the parcel can be left with a neighbourPaketbote · A1 in the app
→The courier phones because they are standing outside the buildingPaketbote · A2 in the app
→The courier phones: nobody is home and they ask what to do with the parcelPaketbote · A2 in the app
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