Spanish · Pérdida / objetos perdidos
You phone the bank to block your card: what to say in Spanish
You phone the bank to block your card.
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How it's done. To block a card is bloquear la tarjeta; phone the bank's 24-hour line or use the app; give name and account number; then order a new one.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
Tap ▶ to listen, or “Show” to show the phrase to the other person. The switch at the bottom of the card changes the masculine and feminine form.
1
YOU START
Buenas tardes, he perdido mi tarjeta y quiero bloquearla.
Boo-EH-nuhs TAHR-des, eh pehr-DEE-doh mee tuhr-KHEH-tuh ee KYEH-roh bloh-keh-AHR-luh.
Good afternoon, I've lost my card and want to block it.
THEY SAY
¿Me dice su nombre y número de cuenta?Meh DEE-seh soo NOM-breh ee NOO-meh-roh deh koo-AYN-tuh?
May I have your name and account number?
They might also say:
¿Cuál es su nombre completo y el IBAN?
Koo-AHL es soo NOM-breh kom-PLEH-toh ee el EE-bahn?
What's your full name and IBAN?
2
YOU REPLY
Olena Kovalenko, y el IBAN es este.
Oh-LEH-nuh Koh-VAH-layn-koh, ee el EE-bahn es ES-teh.
Olena Kovalenko, and the IBAN is this one.
THEY SAY
Tarjeta bloqueada. Le enviaremos una nueva en cinco días.Tuhr-KHEH-tuh bloh-keh-AH-duh. Leh ayn-byuh-REH-mos OO-nuh noo-EH-buh en SEEN-koh DEE-uhs.
Card blocked. We'll send you a new one in five days.
3
YOU FINISH
Gracias. ¿Me llegará a casa?
GRAH-syuhs. Meh yeh-guh-RAH uh KAH-suh?
Thanks. Will it arrive at my home?
THEY SAY
Sí, a la dirección que figura en su cuenta.See, uh lah dee-rek-SYOHN keh fee-GOO-ruh en soo koo-AYN-tuh.
Yes, to the address on your account.
Words worth knowing
Buenas
Boo-EH-nuhs
adjective
good (feminine plural)
tardes
TAHR-des
noun
afternoons, evenings
he
eh
verb
I have (auxiliary)
perdido
pehr-DEE-doh
adjective
lost
tarjeta
tuhr-KHEH-tuh
noun
card
quiero
KYEH-roh
verb
I want
bloquearla
bloh-keh-AHR-luh
verb
to block it
dice
DEE-seh
verb
says
nombre
NOM-breh
noun
name
All the words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
Todavía no hablo bien español.
Toh-duh-BEE-uh noh AH-bloh byayn es-puh-NYOL.
I don't speak Spanish well yet.
¿Puede escribírmelo, por favor?
Poo-EH-deh es-kree-BEER-meh-loh, por fuh-BOR?
Can you write it down for me, please?
Similar situations
You ask to replace a lost foreigner's documentPérdida / objetos perdidos · B1✓ Fully open
→You find someone else's belongings and hand them inPérdida / objetos perdidos · A2✓ Fully open
→You look for a lost itemPérdida / objetos perdidos · A2✓ Fully open
→You lost your wallet and are told what to doPérdida / objetos perdidos · A2✓ Fully open
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