Spanish · Estafa / fraude
"The bank" phones you and asks for your card details: what to say in Spanish
A "bank" phones you and asks for card details.
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How it's done. A bank never asks over the phone for the PIN, a password or an SMS code; hang up and call the bank yourself on the number on your card or app.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
Tap ▶ to listen, or “Show” to show the phrase to the other person. The switch at the bottom of the card changes the masculine and feminine form.
1
THEY SPEAK FIRST
THEY SAY
Buenas tardes, le llamamos de su banco. Necesitamos el número de su tarjeta y el código.Boo-EH-nuhs TAHR-des, leh yuh-MAH-mos deh soo BAHN-koh. Neh-seh-see-TAH-mos el NOO-meh-roh deh soo tuhr-KHEH-tuh ee el KOH-dee-goh.
Good afternoon, we're calling from your bank. We need your card number and the code.
They might also say:
Le llamo del banco por un problema con su cuenta. Dígame el número de la tarjeta.
Leh YAH-moh del BAHN-koh por oon proh-BLEH-muh kohn soo koo-AYN-tuh. DEE-guh-meh el NOO-meh-roh deh lah tuhr-KHEH-tuh.
I'm calling from the bank about a problem with your account. Tell me the card number.
YOU REPLY
No le voy a dar ningún dato. Llamaré yo al banco.
Noh leh boy uh dahr neen-GOON DAH-toh. Yuh-muh-REH yoh ahl BAHN-koh.
I'm not going to give you any details. I'll call the bank myself.
THEY SAY
Es urgente, su cuenta está en peligro.Es oor-KHAYN-teh, soo koo-AYN-tuh es-TAH en peh-LEE-groh.
It's urgent, your account is in danger.
2
YOU FINISH
Adiós.
Uh-DYOS.
Goodbye.
Words worth knowing
Buenas
Boo-EH-nuhs
adjective
good (feminine plural)
tardes
TAHR-des
noun
afternoons, evenings
llamamos
yuh-MAH-mos
verb
we call
banco
BAHN-koh
noun
bank
Necesitamos
Neh-seh-see-TAH-mos
verb
we need
número
NOO-meh-roh
noun
number
tarjeta
tuhr-KHEH-tuh
noun
card
código
KOH-dee-goh
noun
code
No
Noh
adverb
no
All the words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?
Similar situations
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