Spanish · Supermercado / caja
You return a product because it is spoiled: what to say in Spanish
You return a product because it is spoiled.
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How it's done. A spoiled product is taken to customer service with the receipt (ticket): they replace it or refund; do not hesitate to explain the problem.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Buenos días, compré este yogur ayer y está caducado.
Boo-EH-nos DEE-uhs, kom-PREH ES-teh yoh-GOOR uh-EHR ee es-TAH kuh-doo-KAH-doh.
Good morning, I bought this yoghurt yesterday and it is past its date.
THEY SAY
Déjeme ver. Sí, tiene razón. ¿Tiene el ticket?DEH-kheh-meh behr. See, TYEH-neh ruh-SOHN. TYEH-neh el TEE-ket?
Let me see. Yes, you're right. Do you have the receipt?
They might also say:
Vamos a verlo. Tiene razón. ¿Conserva el ticket?
BAH-mos uh BEHR-loh. TYEH-neh ruh-SOHN. Kohn-SEHR-buh el TEE-ket?
Let's see. You're right. Do you still have the receipt?
2
YOU REPLY
Sí, aquí lo tengo.
See, uh-KEE loh TAYN-goh.
Yes, here it is.
THEY SAY
Le devolvemos el dinero. Disculpe las molestias.Leh deh-bol-BEH-mos el dee-NEH-roh. Dees-KOOL-peh lahs moh-LES-tyuhs.
We'll refund you. Sorry for the inconvenience.
3
YOU FINISH
Muchas gracias.
MOO-chuhs GRAH-syuhs.
Thank you very much.
THEY SAY
A usted. Que tenga buen día.Uh oos-TED. Keh TAYN-guh boo-AYN DEE-uh.
Thank you. Have a good day.
The course is in the app
This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Buenos
Boo-EH-nos
adjective
good (masc. plural)
días
DEE-uhs
noun
days
compré
kom-PREH
verb
I bought
yogur
yoh-GOOR
noun
yoghurt
ayer
uh-EHR
adverb
yesterday
está
es-TAH
verb
is, is located
27 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?
Similar situations
The cashier says something is wrong with your cardSupermercado / caja · B1 in the app
→You ask whether you can buy fresh breadSupermercado / caja · A2 in the app
→You look for gluten-free or lactose-free productsSupermercado / caja · A2 in the app
→You ask about closing timeSupermercado / caja · A2 in the app
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