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You get a message apparently from your bank and phone the bank to check: what to say in Polish

A message arrives supposedly from your bank and you phone the bank to check it.

Oszustwo / zgłoszenie7 linesLevel A2For life in PolandFully open
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How it's done. A bank never asks for your PIN, BLIK code or password in a message or on the phone; if you get a suspicious message, do not open the link but phone the bank at the number on your card.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.

Cheat sheet for your visit

Tap ▶ to listen, or “Show” to show the phrase to the other person. The switch at the bottom of the card changes the masculine and feminine form.

1
THEY SPEAK FIRST
THEY SAY
Infolinia banku, słucham.
Een-foh-LEE-nyuh BAHN-koo, SVOO-khuhm.
Bank helpline, I'm listening.
They might also say:
Dzień dobry, bank, w czym mogę pomóc?
Dzyayn DOH-brih, bahnk, f chim MOH-geh POH-moots?
Good day, the bank, how can I help?
YOU REPLY
Dzień dobry, dostałem SMS-a, że moje konto jest zablokowane. Czy to prawda?
Dzyayn DOH-brih, dos-TAH-vem Eh-seh-MES-uh, zheh MOH-eh KOHN-toh yehst zuh-bloh-koh-VAH-neh. Chih toh PRAHV-duh?
Good day, I got a text saying my account is blocked. Is that true?
Or say:Dzień dobry, dostałem wiadomość z linkiem. Czy to od Państwa?
Dzyayn DOH-brih, dos-TAH-vem vyuh-DOH-mosytsy z LEEN-kyehm. Chih toh ot PAHNST-fuh?
Speaking as:
THEY SAY
Proszę nie klikać w link. To prawdopodobnie oszustwo.
PROH-sheh nyeh KLEE-kuhtsy v leenk. Toh pruhv-doh-poh-DOB-nyeh oh-SHOOST-foh.
Please do not click on the link. That is probably fraud.
They might also say:
To oszustwo. Proszę nie klikać w link i niczego nie wpisywać.
Toh oh-SHOOST-foh. PROH-sheh nyeh KLEE-kuhtsy v leenk ee nee-CHEH-goh nyeh fpee-SIH-vuhtsy.
That is fraud. Do not click on the link and do not enter anything.
2
YOU REPLY
Już kliknąłem w link, ale niczego nie wpisałem.
Yoosh kleek-NOH-vem v leenk, AH-leh nee-CHEH-goh nyeh fpee-SAH-vem.
I already clicked on the link but entered nothing.
Speaking as:
THEY SAY
W takim razie wszystko w porządku. Proszę usunąć wiadomość. W razie wątpliwości proszę zmienić hasło.
V TAH-keem RAH-zyeh FSHIST-koh f poh-ZHOHNT-koo. PROH-sheh oo-SOO-nohntsy vyuh-DOH-mosytsy. V RAH-zyeh vohnt-plee-VOSY-tsee PROH-sheh ZMYEH-neetsy KHAH-svoh.
Then all is well. Please delete the message. If in doubt please change the password.
3
YOU FINISH
Zrobię to od razu. Dziękuję za informację!
ZROH-byeh toh ot RAH-zoo. Dzyayn-KOO-eh zah een-for-MAH-tsyeh!
I'll do that right away. Thank you for the information!
THEY SAY
Proszę bardzo. Proszę uważać!
PROH-sheh BAHRD-zoh. PROH-sheh oo-VAH-zhuhtsy!
You're welcome. Please be careful!

Words worth knowing

Infolinia
Een-foh-LEE-nyuh
noun
helpline
banku
BAHN-koo
noun
bank (genitive)
słucham
SVOO-khuhm
verb
I am listening
Dzień
Dzyayn
noun
day
dobry
DOH-brih
adjective
good
dostałem
dos-TAH-vem
verb
I got
SMS-a
Eh-seh-MES-uh
noun
text message (genitive)
konto
KOHN-toh
noun
account
jest
yehst
verb
is

All the words, with explanations, base forms and tap-a-word help, are in the app.

If you did not understand

Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Proszę to napisać.
PROH-sheh toh nuh-PEE-suhtsy.
Please write it down.

All 21 rescue phrases in Polish →

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