Polish · Kurier
Tracking says the parcel was delivered but you do not have it: what to say in Polish
The tracking says that the parcel was delivered but you do not have it.
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How it's done. If the tracking says "delivered" but there is no parcel, first ask the neighbours and check the place given in the tracking; then contact customer service with the tracking number.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
Infolinia kuriera, dzień dobry. W czym mogę pomóc?Een-foh-LEE-nyuh koo-RYEH-ruh, dzyayn DOH-brih. V chim MOH-geh POH-moots?
Courier helpline, good day. How can I help?
They might also say:
Dzień dobry, obsługa klienta. Słucham.
Dzyayn DOH-brih, op-SVOO-guh KLYAYN-tuh. SVOO-khuhm.
Good day, customer service. I'm listening.
YOU REPLY
Dzień dobry. W śledzeniu przesyłki jest napisane, że moja paczka została dostarczona, ale nic nie dostałem.
Dzyayn DOH-brih. V syled-ZEH-nyoo psheh-SIV-kee yehst nuh-pee-SAH-neh, zheh MOH-ah PAHCH-kuh zos-TAH-vuh dos-tuhr-CHOH-nuh, AH-leh neets nyeh dos-TAH-vem.
Good day. The tracking says my parcel was delivered but I have received nothing.
THEY SAY
Proszę podać numer przesyłki.PROH-sheh POH-duhtsy NOO-mehr psheh-SIV-kee.
Please give the tracking number.
They might also say:
Jaki jest numer przesyłki?
YAH-kee yehst NOO-mehr psheh-SIV-kee?
What is the tracking number?
2
YOU REPLY
Chwileczkę, szukam numeru. Oto on.
Khfee-LECH-keh, SHOO-kuhm noo-MEH-roo. OH-toh ohn.
One moment, I'm looking for the number. Here it is.
THEY SAY
Dziękuję. Widzę, że paczkę oddano sąsiadowi. Czy pan pytał już?Dzyayn-KOO-eh. VEED-zeh, zheh PAHCH-keh od-DAH-noh sohn-syuh-DOH-vee. Chih pahn PIH-tuhv yoosh?
Thank you. I see the parcel was given to a neighbour. Have you asked yet?
3
YOU REPLY
Nie, jeszcze nie. Zaraz zapytam.
Nyeh, YEHSH-cheh nyeh. ZAH-ruhs zuh-PIH-tuhm.
No, not yet. I'll ask right away.
THEY SAY
Jeśli jej tam nie ma, proszę zadzwonić ponownie. Rozpoczniemy poszukiwania.YEHSY-lee yay tahm nyeh mah, PROH-sheh zuhdz-VOH-neetsy poh-NOV-nyeh. Ros-poch-NYEH-mih poh-shoo-kee-VAH-nyuh.
If it isn't there please call again. We'll start a search.
4
YOU FINISH
Dziękuję za pomoc. Do widzenia!
Dzyayn-KOO-eh zah POH-mots. Doh veed-ZEH-nyuh!
Thanks for the help. Goodbye!
The course is in the app
This dialogue is part of the course “Polish for life in Poland”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Infolinia
Een-foh-LEE-nyuh
noun
helpline
kuriera
koo-RYEH-ruh
noun
courier (genitive)
dzień
dzyayn
noun
day
dobry
DOH-brih
adjective
good
mogę
MOH-geh
verb
I can
pomóc
POH-moots
verb
to help
47 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Proszę to napisać.
PROH-sheh toh nuh-PEE-suhtsy.
Please write it down.
Similar situations
A courier rings the doorbell with a parcelKurier · A1 in the app
→The courier asks whether the parcel can be left with a neighbourKurier · A1 in the app
→The courier phones because they are standing outside the buildingKurier · A2 in the app
→The courier phones: nobody is home and they ask what to do with the parcelKurier · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report