Polish · Supermarket / kasa
The self-checkout does not scan an item: what to say in Polish
The self-checkout does not scan the product.
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How it's done. At the self-checkout (kasa samoobsługowa) an assistant nearby helps: just raise your hand or call Przepraszam, mogę prosić o pomoc?Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Przepraszam, kasa nie skanuje tego produktu.
Psheh-PRAH-shuhm, KAH-suh nyeh skuh-NOO-eh TEH-goh proh-DOOK-too.
Excuse me, the till doesn't scan this product.
Or say:Przepraszam, czy mogę prosić o pomoc przy kasie?
Psheh-PRAH-shuhm, chih MOH-geh PROH-seetsy oh POH-mots pshih KAH-syeh?
THEY SAY
Już pomagam. Proszę jeszcze raz przyłożyć kod do skanera.Yoosh poh-MAH-guhm. PROH-sheh YEHSH-cheh rahs pshih-VOH-zhitsy kot doh skuh-NEH-ruh.
I'm helping now. Please hold the code to the scanner again.
They might also say:
Proszę poczekać chwilę, zaraz do pana podejdę.
PROH-sheh poh-CHEH-kuhtsy KHFEE-leh, ZAH-ruhs doh PAH-nuh poh-DAY-deh.
Please wait a moment, I'll come over right away.
2
YOU FINISH
Dobrze, dziękuję.
DOB-zheh, dzyayn-KOO-eh.
All right, thank you.
THEY SAY
Proszę, już działa.PROH-sheh, yoosh DZYAH-vuh.
There you go, it's working now.
The course is in the app
This dialogue is part of the course “Polish for life in Poland”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Przepraszam
Psheh-PRAH-shuhm
verb
excuse me, sorry
kasa
KAH-suh
noun
till
skanuje
skuh-NOO-eh
verb
scans
produktu
proh-DOOK-too
noun
product (genitive)
Już
Yoosh
adverb
already
pomagam
poh-MAH-guhm
verb
I help
12 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Similar situations
You ask how the "second item half price" offer worksSupermarket / kasa · A2 in the app
→You notice a product is past its sell-by dateSupermarket / kasa · A2 in the app
→You pay in cash and the cashier has no changeSupermarket / kasa · A1 in the app
→You do not know how to weigh vegetables in the shopSupermarket / kasa · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report