Polish · Opóźnienie / awaria
The train was very late and you ask for a partial refund of the ticket: what to say in Polish
The train was very late and you ask about a refund of part of the ticket price.
💡
How it's done. If a train is badly delayed a passenger can claim a zwrot części ceny biletu (refund of part of the ticket price); the claim is made at the ticket office or online; do not throw the ticket away.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dzień dobry, mój pociąg miał duże opóźnienie. Czy mogę dostać zwrot części ceny biletu?
Dzyayn DOH-brih, mooy POH-tsyohnk myahv DOO-zheh oh-poozy-NYEH-nyeh. Chih MOH-geh DOS-tuhtsy zvrot CHAYNSY-tsee TSEH-nih bee-LEH-too?
Good day, my train was very late. Can I get a refund of part of the ticket price?
Or say:Dzień dobry, pociąg przyjechał z dużym opóźnieniem. Czy należy się odszkodowanie?
Dzyayn DOH-brih, POH-tsyohnk pshih-EH-khuhv z DOO-zhim oh-poozy-NYEH-nyehm. Chih nuh-LEH-zhih syeh otsh-koh-doh-VAH-nyeh?
THEY SAY
Dzień dobry. Ile minut trwało opóźnienie?Dzyayn DOH-brih. EE-leh MEE-noot TRVAH-voh oh-poozy-NYEH-nyeh?
Good day. How many minutes did the delay last?
They might also say:
Dzień dobry. Jak długie było opóźnienie?
Dzyayn DOH-brih. Yahk DVOO-gyeh BIH-voh oh-poozy-NYEH-nyeh?
Good day. How long was the delay?
2
YOU REPLY
Prawie dwie godziny.
PRAH-vyeh dvyeh god-ZEE-nih.
Almost two hours.
THEY SAY
W takim razie przysługuje zwrot części ceny. Proszę wypełnić formularz.V TAH-keem RAH-zyeh pshih-svoo-GOO-eh zvrot CHAYNSY-tsee TSEH-nih. PROH-sheh vih-PEV-neetsy for-MOO-luhsh.
In that case a partial refund is due. Please fill in the form.
3
YOU REPLY
Czy potrzebny jest oryginał biletu?
Chih pot-SHEB-nih yehst oh-rih-GEE-nuhv bee-LEH-too?
Is the original ticket needed?
THEY SAY
Bilet w telefonie wystarczy. Zwrot przyjdzie na konto w ciągu trzydziestu dni.BEE-let f teh-leh-FOH-nyeh vis-TAHR-chih. Zvrot PSHIHYD-zyeh nuh KOHN-toh f TSYOHN-goo tshid-ZYEHS-too dnee.
A ticket on your phone is enough. The refund arrives in the account within thirty days.
4
YOU FINISH
Dziękuję bardzo za informacje!
Dzyayn-KOO-eh BAHRD-zoh zah een-for-MAH-tsyeh!
Thank you very much for the information!
THEY SAY
Proszę bardzo.PROH-sheh BAHRD-zoh.
You're welcome.
The course is in the app
This dialogue is part of the course “Polish for life in Poland”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dzień
Dzyayn
noun
day
dobry
DOH-brih
adjective
good
pociąg
POH-tsyohnk
noun
train
miał
myahv
verb
he had
duże
DOO-zheh
adjective
big
opóźnienie
oh-poozy-NYEH-nyeh
noun
delay
37 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Co to znaczy?
Tsoh toh ZNAH-chih?
What does this mean?
Similar situations
The train is late and you ask about your connectionOpóźnienie / awaria · A2 in the app
→The train is cancelled and a bus runs insteadOpóźnienie / awaria · A2 in the app
→You press the button so that the bus stopsAutobus / tramwaj · A1 in the app
→You board a bus with a pushchairAutobus / tramwaj · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report