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The shop assistant explains the returns policy: what to say in Portuguese
The shop assistant at the till explains the return rules, and you want to understand them.
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How it's done. Keep the receipt for at least a few weeks: without it a return or exchange may not be accepted.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
Tem trinta dias para trocar.Tayn TREEN-tuh DEE-uhsh pruh troo-KAHR.
You have thirty days to exchange.
YOU REPLY
Trinta dias, está bem.
TREEN-tuh DEE-uhsh, shtah bayn.
Thirty days, all right.
THEY SAY
Só com talão e etiqueta.Soh kohn tuh-LOW ee eh-tee-KEH-tuh.
Only with the receipt and the label.
2
YOU REPLY
E se não tiver o talão?
Ee s now tee-VEHR oo tuh-LOW?
And what if I don't have the receipt?
THEY SAY
Aí só podemos dar um vale.Uh-EE soh poo-DEH-moozh dahr oon vahl.
Then we can only give you a voucher.
They might also say:
Sem talão não é possível.
Sayn tuh-LOW now eh poo-SEE-vel.
Without a receipt it's not possible.
3
YOU FINISH
Obrigado, até logo!
oh-bree-GAH-doo, uh-TEH LOH-goo!
Thank you, see you later!
Or say:Obrigado!
oh-bree-GAH-doo!
The course is in the app
This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Tem
Tayn
verb
have
dias
DEE-uhsh
noun
days
trocar
troo-KAHR
verb
to exchange
está
shtah
verb
is, is located (now)
bem
bayn
adverb
well
Só
Soh
adverb
only, just
18 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Pode falar mais devagar, por favor?
Pod fuh-LAHR mighzh dvuh-GAHR, poor fuh-VOR?
Can you speak more slowly, please?
Pode escrever, por favor?
Pod shkrih-VEHR, poor fuh-VOR?
Can you write it down, please?
Similar situations
Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report