Czech · Bankovní účet
A card payment was declined and you ask the bank what happened: what to say in Czech
A card payment was declined and you ask the bank what happened.
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How it's done. When a payment is declined, check the limit, the balance and whether the card was blocked after several wrong codes; most changes are made in the bank's app.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, platba kartou mi dnes nešla. Můžete zjistit proč?
DOH-brih dayn, PLAHD-buh KAHR-toh-oo mee dnes NESH-luh. MOO-zheh-teh ZYEES-teet proch?
Good day, my card payment did not go through today. Can you find out why?
Or say:Dobrý den, v obchodě mi odmítli kartu. Co se stalo?
DOH-brih dayn, v OP-khoh-dyeh mee OD-mee-tlee KAHR-too. Tsoh seh STAH-loh?
THEY SAY
Dobrý den. Podívám se. Máte na účtu dostatek peněz?DOH-brih dayn. POH-dee-vuhm seh. MAH-teh nuh OOCH-too DOS-tuh-tek PEH-nyehs?
Good day. I'll have a look. Do you have enough money in the account?
They might also say:
Dobrý den, mrknu se do systému. Jaká platba to byla?
DOH-brih dayn, mrknoo seh doh SIS-teh-moo. YAH-kuh PLAHD-buh toh BIH-luh?
Good day, I'll look in the system. What payment was it?
2
YOU REPLY
Ano, peněz mám dost. Platil{|a} jsem v obchodě tři sta korun.
AH-noh, PEH-nyehz mahm dost. PLAH-teel ysem v OP-khoh-dyeh trshee stah KOH-roon.
Yes, I have enough money. I was paying three hundred crowns in a shop.
THEY SAY
Vidím, že je karta zablokovaná kvůli špatnému zadání kódu.VEE-deem, zheh yeh KAHR-tuh ZAH-bloh-koh-vuh-nuh KWOO-lee SHPAHT-neh-moo ZAH-duh-nee KOH-doo.
I see the card is blocked because of a wrongly entered code.
3
YOU REPLY
Aha, třikrát jsem zadal{|a} špatný kód. Jak ji odblokuji?
AH-guh, TRSHEE-kruht ysem ZAH-duhl SHPAHT-nih kot. Yahk yee OD-bloh-kooy-ee?
Ah, I entered the wrong code three times. How do I unblock it?
THEY SAY
V mobilní aplikaci nebo tady na pobočce. Mohu vám ji odblokovat hned.V MOH-beel-nee AH-plee-kuh-tsee NEH-boh TAH-dih nuh POH-boch-tseh. MOH-goo vahm yee OD-bloh-koh-vuht gnet.
In the mobile app or here at the branch. I can unblock it right now.
4
YOU FINISH
Prosím, odblokujte mi ji. Děkuji.
PROH-seem, OD-bloh-kooy-teh mee yee. DYEH-kooy-ee.
Please unblock it for me. Thank you.
THEY SAY
Hotovo. Zkuste platbu znovu. Přeji hezký den.GOH-toh-voh. SKOOS-teh PLAHD-boo ZNOH-voo. PRSHAY-ee GES-kih dayn.
Done. Try the payment again. Have a nice day.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
platba
PLAHD-buh
noun
payment
kartou
KAHR-toh-oo
noun
card (instrumental)
dnes
dnes
adverb
today
nešla
NESH-luh
verb
did not go through (feminine)
54 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
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