German · Verlust / Fundbüro
Your card was stolen and you phone to block it: what to say in German
Your card was stolen and you phone to block it.
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How it's done. To block a card phone 116 116 (Sperr-Notruf) or the bank; blocking is free and immediate; afterwards you file a report with the police.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
Tap ▶ to listen, or “Show” to show the phrase to the other person. The switch at the bottom of the card changes the masculine and feminine form.
1
THEY SPEAK FIRST
THEY SAY
Sperr-Notruf, guten Tag. Was möchten Sie sperren?Shpehr-NOH-troof, GOO-tayn tahk. Vahs MYOKH-tayn zee SHPEH-rayn?
Block hotline, good day. What would you like to block?
They might also say:
Sperr-Notruf, wie kann ich Ihnen helfen?
Shpehr-NOH-troof, vee kahn eekh EE-nayn KHEL-fayn?
Block hotline, how can I help you?
YOU REPLY
Guten Tag, meine Bankkarte wurde gestohlen. Ich möchte sie sperren.
GOO-tayn tahk, MIGH-neh BAHNK-kuhr-teh VOOR-deh gesh-TOH-layn. Eekh MYOKH-teh zee SHPEH-rayn.
Good day, my bank card was stolen. I'd like to block it.
THEY SAY
Nennen Sie mir bitte Ihre IBAN oder Kartennummer.NEH-nayn zee meer BEE-teh EE-reh EE-bahn OH-duh KAHR-teh-noo-muh.
Please give me your IBAN or card number.
2
YOU FINISH
Ich habe die IBAN hier. Sie beginnt mit D E.
Eekh KHAH-beh dee EE-bahn kheer. Zee beh-GEENT meet deh eh.
I have the IBAN here. It begins with D E.
THEY SAY
Danke. Die Karte ist jetzt gesperrt.DAHN-keh. Dee KAHR-teh eest yehtst gesh-PEHRT.
Thank you. The card is now blocked.
Words worth knowing
Sperr-Notruf
Shpehr-NOH-troof
noun
emergency blocking line
guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
möchten
MYOKH-tayn
verb
would like
sperren
SHPEH-rayn
verb
to block
Bankkarte
BAHNK-kuhr-teh
noun
bank card
wurde
VOOR-deh
verb
was
gestohlen
gesh-TOH-layn
verb
stolen
möchte
MYOKH-teh
verb
would like
All the words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Ich spreche noch nicht gut Deutsch.
Eekh SHPREH-kheh nokh neekht goot doych.
I don't speak German well yet.
Können Sie das bitte aufschreiben?
KYOH-nayn zee dahs BEE-teh OWFSH-righ-bayn?
Can you write it down, please?
Similar situations
You lost your passport and ask what to doVerlust / Fundbüro · A2✓ Fully open
→Your phone was stolen and you phone your operator to block the SIM cardVerlust / Fundbüro · A2✓ Fully open
→You lost a bag and ask at the lost property officeVerlust / Fundbüro · A2✓ Fully open
→After a minor accident you exchange detailsUnfall / Notarzt · A2✓ Fully open
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