German · Verlust / Fundbüro
Your phone was stolen and you phone your operator to block the SIM card: what to say in German
Your phone was stolen and you phone your provider to block the SIM card.
💡
How it's done. If your phone is stolen, block the SIM card with your provider straight away, change your passwords and report it to the police; you can usually keep your number on a new card.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
Tap ▶ to listen, or “Show” to show the phrase to the other person. The switch at the bottom of the card changes the masculine and feminine form.
1
THEY SPEAK FIRST
THEY SAY
Kundenservice, guten Tag. Wie kann ich Ihnen helfen?KOON-dayn-zehr-vees, GOO-tayn tahk. Vee kahn eekh EE-nayn KHEL-fayn?
Customer service, good day. How can I help you?
They might also say:
Guten Tag, Kundenservice. Was kann ich für Sie tun?
GOO-tayn tahk, KOON-dayn-zehr-vees. Vahs kahn eekh fyoor zee toon?
Good day, customer service. What can I do for you?
YOU REPLY
Guten Tag. Mein Handy wurde gestohlen. Ich möchte die SIM-Karte sperren lassen.
GOO-tayn tahk. Mighn KHAYN-dee VOOR-deh gesh-TOH-layn. Eekh MYOKH-teh dee zeem-KAHR-teh SHPEH-rayn LAH-sayn.
Good day. My phone was stolen. I'd like to have the SIM card blocked.
Or say:Guten Tag. Mein Handy ist weg. Bitte sperren Sie meine SIM-Karte.
GOO-tayn tahk. Mighn KHAYN-dee eest vek. BEE-teh SHPEH-rayn zee MIGH-neh zeem-KAHR-teh.
THEY SAY
Das tut mir leid. Auf welchen Namen läuft der Vertrag?Dahs toot meer light. Owf VEL-khayn NAH-mayn loyft dehr fehr-TRAHK?
I'm sorry to hear that. In whose name is the contract?
They might also say:
Das tut mir leid. Wie ist Ihr Name, und auf wen läuft der Vertrag?
Dahs toot meer light. Vee eest eer NAH-meh, oont owf vayn loyft dehr fehr-TRAHK?
I'm sorry to hear that. What is your name, and whose name is the contract in?
2
YOU REPLY
Auf meinen Namen, Kovalenko.
Owf MIGH-nayn NAH-mayn, koh-VAH-layn-koh.
In my name, Kovalenko.
THEY SAY
Gut, ich habe Sie gefunden. Ich sperre die Karte jetzt. Sie bekommen eine neue SIM-Karte per Post.Goot, eekh KHAH-beh zee geh-FOON-dayn. Eekh SHPEH-reh dee KAHR-teh yehtst. Zee beh-KOH-mayn IGH-neh NOY-eh zeem-KAHR-teh pehr post.
Good, I've found you. I'm blocking the card now. You'll get a new SIM card by post.
3
YOU REPLY
Kann ich die Nummer behalten?
Kahn eekh dee NOO-muh beh-KHAHL-tayn?
Can I keep the number?
THEY SAY
Ja, die Nummer bleibt gleich.Yah, dee NOO-muh blighpt glighkh.
Yes, the number stays the same.
4
YOU FINISH
Das ist sehr hilfreich. Vielen Dank!
Dahs eest zehr KHEEL-frighkh. FEE-layn dahnk!
That is very helpful. Thank you very much!
Words worth knowing
Kundenservice
KOON-dayn-zehr-vees
noun
customer service
guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
Wie
Vee
adverb
how
kann
kahn
verb
can
helfen
KHEL-fayn
verb
to help
Handy
KHAYN-dee
noun
mobile phone
wurde
VOOR-deh
verb
was
gestohlen
gesh-TOH-layn
verb
stolen
All the words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Können Sie das bitte aufschreiben?
KYOH-nayn zee dahs BEE-teh OWFSH-righ-bayn?
Can you write it down, please?
Similar situations
You lost a bag and ask at the lost property officeVerlust / Fundbüro · A2✓ Fully open
→Your card was stolen and you phone to block itVerlust / Fundbüro · A2✓ Fully open
→You lost your passport and ask what to doVerlust / Fundbüro · A2✓ Fully open
→After a collision between bicycles the other cyclist asks if you are all rightUnfall / Notarzt · A2✓ Fully open
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report