German · Handy / Mobilfunk
You want to cancel a mobile contract or change your plan: what to say in German
You want to cancel your mobile contract or change your plan.
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How it's done. A mobile contract has a Laufzeit (term) and a Kündigungsfrist (notice period, usually a month); you cancel in writing or online giving the Kundennummer (customer number) from the bill.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Guten Tag. Ich möchte meinen Handyvertrag kündigen. Wie geht das?
GOO-tayn tahk. Eekh MYOKH-teh MIGH-nayn KHAYN-dee-fehr-truhk KYOON-dee-gayn. Vee get dahs?
Good day. I'd like to cancel my mobile contract. How does that work?
Or say:Guten Tag, ich möchte zu einem günstigeren Tarif wechseln.
GOO-tayn tahk, eekh MYOKH-teh tsoo IGH-nem GYOONS-tee-geh-rayn tuh-REEF VEK-seln.
THEY SAY
Wann haben Sie den Vertrag abgeschlossen? Meistens hat er eine Laufzeit von vierundzwanzig Monaten.Vahn KHAH-bayn zee dayn fehr-TRAHK AHB-gesh-loh-sayn? MIGHS-tayns khaht ehr IGH-neh LOWF-tsight fohn FEE-roontts-vahn-tseekh MOH-nuh-tayn.
When did you sign the contract? Usually it has a term of twenty-four months.
They might also say:
Seit wann haben Sie den Vertrag? Gibt es noch eine Laufzeit?
Zight vahn KHAH-bayn zee dayn fehr-TRAHK? Geept es nokh IGH-neh LOWF-tsight?
Since when do you have the contract? Is there still a term?
2
YOU REPLY
Seit zwei Jahren. Wie lang ist die Kündigungsfrist?
Zight tsvigh YAH-rayn. Vee lahng eest dee kyoon-dee-goongs-FREEST?
For two years. How long is the notice period?
THEY SAY
Ein Monat zum Laufzeitende. Sie können schriftlich oder online kündigen.Ighn MOH-nuht tsoom LOWF-tsigh-tayn-deh. Zee KYOH-nayn SHREEF-tleekh OH-duh OHN-lighn KYOON-dee-gayn.
One month before the end of the term. You can cancel in writing or online.
3
YOU REPLY
Brauche ich meine Kundennummer?
BROW-kheh eekh MIGH-neh KOON-deh-noo-muh?
Do I need my customer number?
THEY SAY
Ja, die steht auf der Rechnung. Wir schicken Ihnen eine Bestätigung.Yah, dee shtet owf dehr REKH-noong. Veer SHEE-kayn EE-nayn IGH-neh besh-TEH-tee-goong.
Yes, it is on the bill. We'll send you a confirmation.
4
YOU FINISH
Danke, das hilft mir sehr.
DAHN-keh, dahs kheelft meer zehr.
Thanks, that helps me a lot.
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
möchte
MYOKH-teh
verb
would like
Handyvertrag
KHAYN-dee-fehr-truhk
noun
mobile contract
kündigen
KYOON-dee-gayn
verb
to cancel, to give notice
Wie
Vee
adverb
how
49 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Können Sie das bitte aufschreiben?
KYOH-nayn zee dahs BEE-teh OWFSH-righ-bayn?
Can you write it down, please?
Was bedeutet das?
Vahs beh-DOY-tet dahs?
What does this mean?
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