German · Handy / Mobilfunk
Your phone screen is cracked and you go to a repair shop: what to say in German
Your phone display has a crack and you go to a repair shop.
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How it's done. At a repair shop the phone is examined and the price is named at once; Display is the screen; make a Backup of your data before the repair.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Guten Tag. Mein Handydisplay ist kaputt. Können Sie es reparieren?
GOO-tayn tahk. Mighn KHAYN-dee-dees-play eest kuh-POOT. KYOH-nayn zee es reh-puh-REE-rayn?
Good day. My phone display is broken. Can you repair it?
Or say:Guten Tag, das Display meines Handys hat einen Sprung.
GOO-tayn tahk, dahs dees-PLAY MIGH-nes KHAYN-dees khaht IGH-nayn shproong.
THEY SAY
Zeigen Sie mal. Welches Modell ist das?TSIGH-gayn zee mahl. VEL-khes moh-DEL eest dahs?
Show me. Which model is it?
They might also say:
Welches Handy haben Sie?
VEL-khes KHAYN-dee KHAH-bayn zee?
Which phone do you have?
2
YOU REPLY
Es ist ein Samsung. Ich habe es vor drei Jahren gekauft.
Es eest ighn ZAHM-zoong. Eekh KHAH-beh es for drigh YAH-rayn geh-KOWFT.
It's a Samsung. I bought it three years ago.
THEY SAY
Das können wir machen. Die Reparatur kostet etwa neunzig Euro und dauert eine Stunde.Dahs KYOH-nayn veer MAH-khayn. Dee reh-puh-ruh-TOOR KOS-tet EH-tvuh NOYN-tseekh OY-roh oont DOW-ehrt IGH-neh SHTOON-deh.
We can do that. The repair costs about ninety euros and takes an hour.
3
YOU REPLY
Verliere ich meine Daten?
Fehr-LEE-reh eekh MIGH-neh DAH-tayn?
Will I lose my data?
THEY SAY
Nein, die Daten bleiben erhalten. Sicherheitshalber machen Sie vorher ein Backup.Nighn, dee DAH-tayn BLIGH-bayn ehr-KHAHL-tayn. ZEE-khehr-khights-khuhl-buh MAH-khayn zee for-KHEHR ighn BEH-kuhp.
No, the data stays. To be safe make a backup beforehand.
4
YOU FINISH
Gut, dann lasse ich es hier. Danke!
Goot, dahn LAH-seh eekh es kheer. DAHN-keh!
Good, then I'll leave it here. Thanks!
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
Handydisplay
KHAYN-dee-dees-play
noun
phone display
ist
eest
verb
is
kaputt
kuh-POOT
adjective
broken
Können
KYOH-nayn
verb
to be able to, can
43 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Was bedeutet das?
Vahs beh-DOY-tet dahs?
What does this mean?
Similar situations
You buy a prepaid SIM card at the operator's shopHandy / Mobilfunk · A2 in the app
→You want to cancel a mobile contract or change your planHandy / Mobilfunk · A2 in the app
→Your phone will not charge and you ask a repairmanHandy / Mobilfunk · A2 in the app
→You want to photocopy documents at a copy shopCopyshop · A1 in the app
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