Spanish · Correos
You report that the parcel did not arrive: what to say in Spanish
You report that a parcel did not arrive.
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How it's done. If a parcel did not arrive you file a complaint (reclamación) at the office or online; give the tracking number and the date of sending; the answer comes in a few weeks.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Mi paquete lleva un mes sin llegar. Quiero poner una reclamación.
Mee puh-KEH-teh YEH-buh oon mes seen yeh-GAHR. KYEH-roh poh-NEHR OO-nuh reh-kluh-muh-SYOHN.
My parcel hasn't arrived in a month. I want to file a complaint.
THEY SAY
¿Tiene el número de seguimiento y el resguardo?TYEH-neh el NOO-meh-roh deh seh-gee-MYAYN-toh ee el rez-goo-AHR-doh?
Do you have the tracking number and the receipt?
They might also say:
¿Me da el número de seguimiento y el justificante de envío?
Meh duh el NOO-meh-roh deh seh-gee-MYAYN-toh ee el khoos-tee-fee-KAHN-teh deh ayn-BEE-oh?
Can you give me the tracking number and the proof of sending?
2
YOU REPLY
Sí, aquí los tiene.
See, uh-KEE los TYEH-neh.
Yes, here they are.
THEY SAY
Rellene este formulario. Le contestaremos por correo.Reh-EH-neh ES-teh for-moo-LAH-ryoh. Leh kohn-tes-tuh-REH-mos por kor-REH-oh.
Fill in this form. We'll answer you by post.
3
YOU FINISH
Gracias. ¿Cuánto tardarán en contestar?
GRAH-syuhs. Koo-AHN-toh tuhr-duh-RAHN en kohn-tes-TAHR?
Thanks. How long will they take to reply?
THEY SAY
Unas dos semanas.OO-nuhs dos seh-MAH-nuhs.
About two weeks.
The course is in the app
This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
paquete
puh-KEH-teh
noun
parcel, packet
lleva
YEH-buh
verb
carries
mes
mes
noun
month
llegar
yeh-GAHR
verb
to arrive
Quiero
KYEH-roh
verb
I want
poner
poh-NEHR
verb
to put
29 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Puede escribírmelo, por favor?
Poo-EH-deh es-kree-BEER-meh-loh, por fuh-BOR?
Can you write it down for me, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?
Similar situations
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