💡 In Spain parcels are delivered by Correos, SEUR, MRW, GLS, Correos Express and others; the courier often phones before delivery and asks if you are at home; paquete is parcel, envío shipment.
💡 The courier usually redelivers the next working day; you can change time, place or leave it with a neighbour through the app or by phone.
💡 The courier asks for a signature on a screen or paper; sometimes asks for the DNI or document number; check the name and the state of the box before signing.
💡 If you aren't there the courier leaves a note (aviso) and leaves the parcel with a neighbour or the concierge (conserje); the note says where to collect it.
💡 You can track a parcel by its number (número de seguimiento) on the carrier's website; if the courier did not come, phone and ask for a new time.
💡 Contrareembolso is cash on delivery: the courier takes cash or card; know the amount in advance as there may be no change.
💡 A damaged parcel is better not signed for without a note of its state (con reservas) and photographed; tell the carrier and sender at once.
💡 If a parcel is for another name or address do not open it; tell the courier and ask him to return it; do not sign if it is a mistake.
💡 At a pick-up point you show the code or barcode from the message and an ID; the parcel is held a few days, then returned to the sender.
💡 The message states the point's address (tienda, estanco, locutorio or a locker); ask ¿Dónde está el punto de recogida?
💡 At a locker you type the code or scan the QR from the message and the compartment opens; there are usually a few days to collect.
💡 Without a code or ID the parcel isn't handed over; if the code is lost ask the sender or carrier to resend it; the name must match.
💡 The parcel is usually held five to fourteen days (plazo de recogida); then returned to the sender; ask for an extension before the period ends.
💡 The aviso de llegada is a notice in your mailbox about a letter or parcel; at Correos you show it and an ID (DNI or passport) and collect the item.
💡 When sending abroad Correos asks for the address in Latin letters, the contents and weight, and a customs declaration; the price depends on weight, speed and country.
💡 The price depends on weight and speed: normal or urgente; ask about time (plazo) and whether insurance and tracking (seguimiento) are included.
💡 A carta certificada is a registered letter: it is logged and a receipt with a number is issued; with an acuse de recibo the addressee signs.
💡 A sello is a stamp; carta letter; postal postcard; nacional is domestic, internacional abroad; say dos sellos para Ucrania.
💡 Mail forwarding is reexpedición: arranged at the post office with ID and the new address for several months; it is a paid service.
💡 If a parcel did not arrive you file a complaint (reclamación) at the office or online; give the tracking number and the date of sending; the answer comes in a few weeks.
💡 An online purchase can be returned within fourteen days without giving reasons (derecho de desistimiento); the shop provides a return label and shipping is free or at your cost.
💡 The refund is a reembolso: it goes back to the same card within a few days after the shop receives the goods; check your statement.
💡 If the item doesn't match the description, write to customer service with the order number and photos; the law guarantees return or replacement; ask for a written answer.
💡 In a shop you return with the receipt (ticket) or order confirmation within the stated period; the item must have tags and be undamaged.
💡 The legal guarantee on new goods is two years (garantía legal); ask ¿Cómo puedo reclamar la garantía?; keep the receipt and do not open the device yourself.