Spanish · Devolución
You ask how to make a warranty claim: what to say in Spanish
You ask how to make a warranty claim.
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How it's done. The legal guarantee on new goods is two years (garantía legal); ask ¿Cómo puedo reclamar la garantía?; keep the receipt and do not open the device yourself.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Compré este aparato hace seis meses y ha dejado de funcionar.
Kom-PREH ES-teh uh-puh-RAH-toh AH-seh says MEH-ses ee uh deh-KHAH-doh deh foon-syoh-NAHR.
I bought this appliance six months ago and it has stopped working.
THEY SAY
Tiene garantía de dos años. Necesito el ticket.TYEH-neh guh-rahn-TEE-uh deh dos AH-nyos. Neh-seh-SEE-toh el TEE-ket.
It has a two-year guarantee. I need the receipt.
They might also say:
Está en garantía. Tráigame el ticket de compra.
Es-TAH en guh-rahn-TEE-uh. TRIGH-guh-meh el TEE-ket deh KOM-pruh.
It's under warranty. Bring me the purchase receipt.
2
YOU REPLY
Aquí lo tiene. ¿Qué pasa ahora?
Uh-KEE loh TYEH-neh. Keh PAH-suh uh-OH-ruh?
Here it is. What happens now?
THEY SAY
Lo mandamos a reparar o le damos uno nuevo.Loh mahn-DAH-mos uh reh-puh-RAHR oh leh DAH-mos OO-noh noo-EH-boh.
We'll send it for repair or give you a new one.
3
YOU FINISH
Prefiero uno nuevo, si es posible.
Preh-FYEH-roh OO-noh noo-EH-boh, see es poh-SEE-bleh.
I'd prefer a new one, if possible.
THEY SAY
Lo miramos. Déjeme su teléfono.Loh mee-RAH-mos. DEH-kheh-meh soo teh-LEH-foh-noh.
We'll look into it. Leave me your phone number.
The course is in the app
This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Compré
Kom-PREH
verb
I bought
aparato
uh-puh-RAH-toh
noun
device, appliance
hace
AH-seh
verb
makes, does
meses
MEH-ses
noun
months
ha
uh
verb
has (auxiliary)
dejado
deh-KHAH-doh
verb
left
32 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Puede escribírmelo, por favor?
Poo-EH-deh es-kree-BEER-meh-loh, por fuh-BOR?
Can you write it down for me, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?
Similar situations
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