Spanish · Devolución
You return an item to the shop where you bought it: what to say in Spanish
You return an item to the shop where you bought it.
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How it's done. In a shop you return with the receipt (ticket) or order confirmation within the stated period; the item must have tags and be undamaged.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Quiero devolver este producto. Aquí tiene el ticket.
KYEH-roh deh-bol-BEHR ES-teh proh-DOOK-toh. Uh-KEE TYEH-neh el TEE-ket.
I want to return this product. Here's the receipt.
THEY SAY
¿Hay algún problema con él?Igh uhl-GOON proh-BLEH-muh kohn el?
Is there a problem with it?
They might also say:
¿Por qué lo devuelve?
Por keh loh deh-boo-EL-beh?
Why are you returning it?
2
YOU REPLY
Es demasiado grande para mí.
Es deh-muh-SYAH-doh GRAHN-deh PAH-ruh mee.
It's too big for me.
THEY SAY
Sin problema. Le devolvemos el importe.Seen proh-BLEH-muh. Leh deh-bol-BEH-mos el eem-POR-teh.
No problem. We'll refund the amount.
3
YOU FINISH
Muchas gracias. ¿Pueden ingresarlo en la tarjeta?
MOO-chuhs GRAH-syuhs. Poo-EH-dayn een-greh-SAHR-loh en lah tuhr-KHEH-tuh?
Thank you very much. Can you put it back on the card?
THEY SAY
Sí, en unos días.See, en OO-nos DEE-uhs.
Yes, in a few days.
The course is in the app
This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Quiero
KYEH-roh
verb
I want
devolver
deh-bol-BEHR
verb
to return
producto
proh-DOOK-toh
noun
product
Aquí
Uh-KEE
adverb
here
tiene
TYEH-neh
verb
has
ticket
TEE-ket
noun
ticket, receipt
24 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Puede escribírmelo, por favor?
Poo-EH-deh es-kree-BEER-meh-loh, por fuh-BOR?
Can you write it down for me, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?
Similar situations
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