Spanish · Devolución
You complain that the item does not match the description: what to say in Spanish
You complain that the item does not match the description.
💡
How it's done. If the item doesn't match the description, write to customer service with the order number and photos; the law guarantees return or replacement; ask for a written answer.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
El producto que he recibido no es como en la foto.
El proh-DOOK-toh keh eh reh-see-BEE-doh noh es KOH-moh en lah FOH-toh.
The product I received isn't like the photo.
THEY SAY
Lo sentimos. ¿Puede enviarnos fotos y el número de pedido?Loh sayn-TEE-mos. Poo-EH-deh ayn-BYAHR-nos FOH-tos ee el NOO-meh-roh deh peh-DEE-doh?
We're sorry. Can you send us photos and the order number?
They might also say:
Disculpe. Envíenos fotos del producto y su número de pedido.
Dees-KOOL-peh. Ayn-BEE-eh-nos FOH-tos del proh-DOOK-toh ee soo NOO-meh-roh deh peh-DEE-doh.
Apologies. Send us photos of the product and your order number.
2
YOU REPLY
Sí, se las envío ahora.
See, seh lahs ayn-BEE-oh uh-OH-ruh.
Yes, I'll send them now.
THEY SAY
Gestionamos la devolución o el cambio.Khes-tyoh-NAH-mos lah deh-boh-loo-SYOHN oh el KAHM-byoh.
We'll process the return or exchange.
3
YOU FINISH
Prefiero la devolución, por favor.
Preh-FYEH-roh lah deh-boh-loo-SYOHN, por fuh-BOR.
I prefer a refund, please.
THEY SAY
De acuerdo. Le mandamos una etiqueta por correo.Deh uh-koo-EHR-doh. Leh mahn-DAH-mos OO-nuh eh-tee-KEH-tuh por kor-REH-oh.
All right. We'll send you a label by post.
The course is in the app
This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
producto
proh-DOOK-toh
noun
product
he
eh
verb
I have (auxiliary)
recibido
reh-see-BEE-doh
verb
received
no
noh
adverb
no
es
es
verb
is
foto
FOH-toh
noun
photo
31 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Puede escribírmelo, por favor?
Poo-EH-deh es-kree-BEER-meh-loh, por fuh-BOR?
Can you write it down for me, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?
Similar situations
Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report