Spanish · Devolución
You return a purchase to an online shop: what to say in Spanish
You return an online purchase.
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How it's done. An online purchase can be returned within fourteen days without giving reasons (derecho de desistimiento); the shop provides a return label and shipping is free or at your cost.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Quiero devolver este pedido. ¿Cómo lo hago?
KYEH-roh deh-bol-BEHR ES-teh peh-DEE-doh. KOH-moh loh AH-goh?
I want to return this order. How do I do it?
THEY SAY
Imprima la etiqueta de devolución y llévelo a un punto de recogida.Eem-PREE-muh lah eh-tee-KEH-tuh deh deh-boh-loo-SYOHN ee YEH-beh-loh uh oon POON-toh deh reh-koh-KHEE-duh.
Print the return label and take it to a pick-up point.
They might also say:
Descargue la etiqueta y llévelo al punto de envío.
Des-KAHR-geh lah eh-tee-KEH-tuh ee YEH-beh-loh ahl POON-toh deh ayn-BEE-oh.
Download the label and take it to the dispatch point.
2
YOU REPLY
¿Tengo que pagar el envío?
TAYN-goh keh puh-GAHR el ayn-BEE-oh?
Do I have to pay for shipping?
THEY SAY
No, es gratuito.Noh, es gruh-too-EE-toh.
No, it is free.
3
YOU FINISH
Perfecto. Lo llevo mañana. Gracias.
Pehr-FEK-toh. Loh YEH-boh muh-NYAH-nuh. GRAH-syuhs.
Perfect. I'll take it tomorrow. Thanks.
THEY SAY
De nada. Guarde el justificante.Deh NAH-duh. Goo-AHR-deh el khoos-tee-fee-KAHN-teh.
You're welcome. Keep the receipt.
The course is in the app
This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Quiero
KYEH-roh
verb
I want
devolver
deh-bol-BEHR
verb
to return
pedido
peh-DEE-doh
noun
order
hago
AH-goh
verb
I do, I make
Imprima
Eem-PREE-muh
verb
print
etiqueta
eh-tee-KEH-tuh
noun
label
25 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Puede escribírmelo, por favor?
Poo-EH-deh es-kree-BEER-meh-loh, por fuh-BOR?
Can you write it down for me, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?
Similar situations
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