Spanish · Punto de recogida
They will not hand over the parcel because details are missing: what to say in Spanish
The parcel is not handed over because details are missing.
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How it's done. Without a code or ID the parcel isn't handed over; if the code is lost ask the sender or carrier to resend it; the name must match.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
Necesito su DNI o su pasaporte, y el código.Neh-seh-SEE-toh soo Deh-EH-neh-ee oh soo puh-suh-POR-teh, ee el KOH-dee-goh.
I need your ID or passport, and the code.
They might also say:
Sin documento no se la puedo dar.
Seen doh-koo-MAYN-toh noh seh lah poo-EH-doh dahr.
Without a document I can't give it to you.
YOU REPLY
Aquí tiene mi pasaporte. El código lo he perdido.
Uh-KEE TYEH-neh mee puh-suh-POR-teh. El KOH-dee-goh loh eh pehr-DEE-doh.
Here's my passport. I've lost the code.
THEY SAY
No pasa nada. Con el nombre vale.Noh PAH-suh NAH-duh. Kohn el NOM-breh BAH-leh.
Don't worry. The name will do.
2
YOU FINISH
Gracias.
GRAH-syuhs.
Thanks.
THEY SAY
A usted. Aquí tiene su paquete.Uh oos-TED. Uh-KEE TYEH-neh soo puh-KEH-teh.
Thank you. Here is your parcel.
The course is in the app
This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Necesito
Neh-seh-SEE-toh
verb
I need
pasaporte
puh-suh-POR-teh
noun
passport
código
KOH-dee-goh
noun
code
Aquí
Uh-KEE
adverb
here
tiene
TYEH-neh
verb
has
he
eh
verb
I have (auxiliary)
18 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Puede escribírmelo, por favor?
Poo-EH-deh es-kree-BEER-meh-loh, por fuh-BOR?
Can you write it down for me, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?
Similar situations
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