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Spanish · Mensajero

The parcel arrived damaged: what to say in Spanish

The parcel arrives damaged.

Mensajero6 linesLevel A2For life in Spain The rest of the dialogue is in the app
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How it's done. A damaged parcel is better not signed for without a note of its state (con reservas) and photographed; tell the carrier and sender at once.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.

Cheat sheet for your visit

The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.

1
YOU START
Perdone, la caja está rota. No la recibo así.
Pehr-DOH-neh, lah KAH-khuh es-TAH ROH-tuh. Noh lah reh-SEE-boh uh-SEE.
Sorry, the box is torn. I won't accept it like this.
THEY SAY
Puede anotarlo en el albarán y la devolvemos.
Poo-EH-deh uh-noh-TAHR-loh en el uhl-buh-RAHN ee lah deh-bol-BEH-mos.
You can note it on the delivery note and we'll return it.
They might also say:
Anótelo en el albarán y lo gestionamos.
Uh-NOH-teh-loh en el uhl-buh-RAHN ee loh khes-tyoh-NAH-mos.
Note it on the delivery note and we'll handle it.
in the app
2
YOU REPLY
Vale. Y voy a hacer una foto.
BAH-leh. Ee boy uh uh-SEHR OO-nuh FOH-toh.
OK. And I'll take a photo.
THEY SAY
Muy bien. Disculpe las molestias.
Mooy byayn. Dees-KOOL-peh lahs moh-LES-tyuhs.
Very well. Sorry for the inconvenience.
in the app
3
YOU FINISH
No pasa nada. Gracias por su ayuda.
Noh PAH-suh NAH-duh. GRAH-syuhs por soo uh-OO-duh.
It's all right. Thanks for your help.
THEY SAY
De nada. Que tenga buen día.
Deh NAH-duh. Keh TAYN-guh boo-AYN DEE-uh.
You're welcome. Have a good day.
in the app

The course is in the app

This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.

Open in the App Store
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.

Words worth knowing

Perdone
Pehr-DOH-neh
verb
excuse me, sorry
caja
KAH-khuh
noun
till, cash desk
está
es-TAH
verb
is, is located
rota
ROH-tuh
adjective
broken (feminine)
No
Noh
adverb
no
recibo
reh-SEE-boh
noun
receipt, bill

31 more words, with explanations, base forms and tap-a-word help, are in the app.

If you did not understand

¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?

All 21 rescue phrases in Spanish →

Similar situations

You say the parcel is addressed to someone elseMensajero · B1 in the app
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The courier delivering your parcel phones youMensajero · A1 in the app
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You will not be at home and ask for delivery on another dayMensajero · A2 in the app
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The courier is at your door with a parcelMensajero · A2 in the app
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The rest of the dialogue is in MovkoDownload