Polish · Zguba / rzeczy znalezione
Your card was stolen and you phone the bank: what to say in Polish
Your card was stolen and you phone the bank.
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How it's done. To block a card (zastrzeżenie karty) phone the bank's hotline or use the banking app; blocking is immediate and free; afterwards file a report with the police.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
Tap ▶ to listen, or “Show” to show the phrase to the other person. The switch at the bottom of the card changes the masculine and feminine form.
1
THEY SPEAK FIRST
THEY SAY
Infolinia banku, dzień dobry. W czym mogę pomóc?Een-foh-LEE-nyuh BAHN-koo, dzyayn DOH-brih. V chim MOH-geh POH-moots?
Bank hotline, good day. How can I help?
They might also say:
Dzień dobry, bank, słucham.
Dzyayn DOH-brih, bahnk, SVOO-khuhm.
Good day, bank, I'm listening.
YOU REPLY
Dzień dobry, ukradziono mi kartę płatniczą. Chcę ją zastrzec.
Dzyayn DOH-brih, oo-kruhd-ZYOH-noh mee KAHR-teh pvuht-NEE-chom. Khtseh yom ZAHST-shets.
Good day, my payment card was stolen. I want to block it.
THEY SAY
Proszę podać numer PESEL i imię i nazwisko.PROH-sheh POH-duhtsy NOO-mehr PEH-sel ee EE-myeh ee nuhz-VEES-koh.
Please give the PESEL number and your full name.
2
YOU FINISH
PESEL mam przed sobą. Nazywam się Olena Kowalenko.
PEH-sel mahm pshet SOH-bom. Nuh-ZIH-vuhm syeh Oh-LEH-nuh Koh-vuh-LAYN-koh.
I have the PESEL in front of me. My name is Olena Kowalenko.
THEY SAY
Dziękuję. Karta została zastrzeżona.Dzyayn-KOO-eh. KAHR-tuh zos-TAH-vuh zuhst-sheh-ZHOH-nuh.
Thank you. The card has been blocked.
Words worth knowing
Infolinia
Een-foh-LEE-nyuh
noun
helpline
banku
BAHN-koo
noun
bank (genitive)
dzień
dzyayn
noun
day
dobry
DOH-brih
adjective
good
mogę
MOH-geh
verb
I can
pomóc
POH-moots
verb
to help
ukradziono
oo-kruhd-ZYOH-noh
verb
was stolen
kartę
KAHR-teh
noun
card (accusative)
płatniczą
pvuht-NEE-chom
adjective
payment (accusative)
All the words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Nie mówię jeszcze dobrze po polsku.
Nyeh MOO-vyeh YEHSH-cheh DOB-zheh poh POLS-koo.
I don't speak Polish well yet.
Proszę to napisać.
PROH-sheh toh nuh-PEE-suhtsy.
Please write it down.
Similar situations
You lost your passport and ask what to doZguba / rzeczy znalezione · A2✓ Fully open
→Your phone was stolen and you phone your operator to block the SIM cardZguba / rzeczy znalezione · A2✓ Fully open
→You lost a bag and ask at the lost property officeZguba / rzeczy znalezione · A2✓ Fully open
→You need help at the scenePogotowie / wypadek · A2✓ Fully open
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report