Polish · Paczkomat / punkt odbioru
The locker compartment will not open and you phone the helpline: what to say in Polish
The locker compartment doesn't open and you phone the hotline.
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How it's done. If the compartment won't open, try again; then phone the infolinia (hotline) or write in the app: they often open it remotely.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
Infolinia, dzień dobry. W czym mogę pomóc?Een-foh-LEE-nyuh, dzyayn DOH-brih. V chim MOH-geh POH-moots?
Hotline, good day. How can I help?
They might also say:
Dzień dobry, słucham.
Dzyayn DOH-brih, SVOO-khuhm.
Good day, I'm listening.
YOU REPLY
Dzień dobry, paczkomat nie otwiera mojej skrytki.
Dzyayn DOH-brih, puhch-koh-MAHT nyeh ot-FYEH-ruh MOH-ay SKRIT-kee.
Good day, the parcel locker doesn't open my compartment.
THEY SAY
Czy próbował pan ponownie wpisać kod?Chih proo-BOH-vuhv pahn poh-NOV-nyeh FPEE-suhtsy kot?
Did you try entering the code again?
2
YOU FINISH
Tak, dwa razy. Nic się nie dzieje.
Tahk, dvah RAH-zih. Neets syeh nyeh DZYEH-eh.
Yes, twice. Nothing happens.
THEY SAY
W takim razie otworzę skrytkę zdalnie. Chwileczkę.V TAH-keem RAH-zyeh ot-FOH-zheh SKRIT-keh ZDAHL-nyeh. Khfee-LECH-keh.
In that case I'll open the compartment remotely. One moment.
The course is in the app
This dialogue is part of the course “Polish for life in Poland”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Infolinia
Een-foh-LEE-nyuh
noun
helpline
dzień
dzyayn
noun
day
dobry
DOH-brih
adjective
good
mogę
MOH-geh
verb
I can
pomóc
POH-moots
verb
to help
paczkomat
puhch-koh-MAHT
noun
parcel locker
24 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Nie mówię jeszcze dobrze po polsku.
Nyeh MOO-vyeh YEHSH-cheh DOB-zheh poh POLS-koo.
I don't speak Polish well yet.
Similar situations
You collect a parcel from a locker with a QR code for the first timePaczkomat / punkt odbioru · A2 in the app
→You collect a parcel from a shop pickup pointPaczkomat / punkt odbioru · A2 in the app
→You collect a parcel from a parcel lockerPaczkomat / punkt odbioru · A2 in the app
→You collect a parcel from a shop pickup pointPaczkomat / punkt odbioru · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report