Polish · Elektronika
The appliance you bought does not work: what to say in Polish
A device you bought does not work.
💡
How it's done. A new product is covered by the rękojmia (seller's legal liability) for two years and often a gwarancja (manufacturer's warranty); bring the receipt and explain what is wrong.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dzień dobry, ten czajnik nie działa. Kupiłem go dwa tygodnie temu.
Dzyayn DOH-brih, tayn CHIGH-neek nyeh DZYAH-vuh. Koo-PEE-vem goh dvah tih-GOD-nyeh TEH-moo.
Good day, this kettle doesn't work. I bought it two weeks ago.
Speaking as:
THEY SAY
Czy ma pan paragon?Chih mah pahn puh-RAH-gohn?
Do you have the receipt?
They might also say:
Poproszę o paragon i dowód zakupu.
Poh-PROH-sheh oh puh-RAH-gohn ee DOH-voot zuh-KOO-poo.
The receipt and proof of purchase, please.
2
YOU REPLY
Tak, oto paragon.
Tahk, OH-toh puh-RAH-gohn.
Yes, here is the receipt.
THEY SAY
Dobrze. Możemy go wymienić albo zwrócić pieniądze.DOB-zheh. Moh-ZHEH-mih goh vih-MYEH-neetsy AHL-boh ZVROO-tseetsy pyeh-NYOHND-zeh.
Good. We can exchange it or refund the money.
They might also say:
Prześlemy go do serwisu. Odpowiedź będzie w ciągu czternastu dni.
Pshesy-LEH-mih goh doh sehr-VEE-soo. Ot-POH-vyehtsy BAYND-zyeh f TSYOHN-goo chtehr-NAHS-too dnee.
We'll send it to service. The answer will come within fourteen days.
3
YOU FINISH
Wolę zwrot pieniędzy.
VOH-leh zvrot pyeh-NYAYND-zih.
I prefer a refund.
The course is in the app
This dialogue is part of the course “Polish for life in Poland”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dzień
Dzyayn
noun
day
dobry
DOH-brih
adjective
good
czajnik
CHIGH-neek
noun
kettle
działa
DZYAH-vuh
verb
works
Kupiłem
Koo-PEE-vem
verb
I bought
tygodnie
tih-GOD-nyeh
noun
weeks
20 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę to napisać.
PROH-sheh toh nuh-PEE-suhtsy.
Please write it down.
Co to znaczy?
Tsoh toh ZNAH-chih?
What does this mean?
Similar situations
You look for a phone charging cableElektronika · A2 in the app
→You ask about the warranty on a washing machine before buyingElektronika · A2 in the app
→You ask about paying for a TV in instalmentsElektronika · A2 in the app
→You ask how the "second item half price" offer worksSupermarket / kasa · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report