Polish · Odzież / zwrot
You want to make a complaint about a jacket you bought: what to say in Polish
You want to make a complaint about a jacket you bought.
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How it's done. A buyer can make a reklamacja (complaint) about goods with a defect within two years (rękojmia); proof of purchase (receipt, card statement) is needed; the seller must reply within fourteen days.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dzień dobry, chciałbym złożyć reklamację. Kupiłem tę kurtkę miesiąc temu.
Dzyayn DOH-brih, KHTSYAHV-bim ZVOH-zhitsy reh-kluh-MAH-tsyeh. Koo-PEE-vem teh KOORT-keh MYEH-syohnts TEH-moo.
Good day, I'd like to make a complaint. I bought this jacket a month ago.
Speaking as:
THEY SAY
Dzień dobry. Na czym polega wada?Dzyayn DOH-brih. Nuh chim poh-LEH-guh VAH-duh?
Good day. What is the defect?
They might also say:
Dzień dobry. Co jest nie tak z kurtką?
Dzyayn DOH-brih. Tsoh yehst nyeh tahk s KOORT-kom?
Good day. What is wrong with the jacket?
2
YOU REPLY
Zamek zepsuł się po tygodniu.
ZAH-mek ZEP-soov syeh poh tih-GOD-nyoo.
The zip broke after a week.
THEY SAY
Czy ma pan paragon?Chih mah pahn puh-RAH-gohn?
Do you have the receipt?
They might also say:
Poproszę o dowód zakupu.
Poh-PROH-sheh oh DOH-voot zuh-KOO-poo.
Proof of purchase, please.
3
YOU REPLY
Tak, mam paragon w aplikacji.
Tahk, mahm puh-RAH-gohn v uh-plee-KAH-tsyee.
Yes, I have the receipt in the app.
THEY SAY
Dziękuję. Przyjmuję reklamację. Odpowiemy w ciągu czternastu dni.Dzyayn-KOO-eh. Pshihy-MOO-eh reh-kluh-MAH-tsyeh. Ot-poh-VYEH-mih f TSYOHN-goo chtehr-NAHS-too dnee.
Thank you. I accept the complaint. We'll reply within fourteen days.
4
YOU REPLY
W jaki sposób dostanę odpowiedź?
V YAH-kee SPOH-soop dos-TAH-neh ot-POH-vyehtsy?
How will I get the reply?
THEY SAY
Wyślemy wiadomość e-mailem.Visy-LEH-mih vyuh-DOH-mosytsy eh-MAY-lem.
We'll send a message by e-mail.
5
YOU FINISH
Dobrze, dziękuję za pomoc!
DOB-zheh, dzyayn-KOO-eh zah POH-mots!
Fine, thanks for the help!
THEY SAY
Proszę bardzo.PROH-sheh BAHRD-zoh.
You're welcome.
The course is in the app
This dialogue is part of the course “Polish for life in Poland”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dzień
Dzyayn
noun
day
dobry
DOH-brih
adjective
good
chciałbym
KHTSYAHV-bim
verb
I would like
złożyć
ZVOH-zhitsy
verb
to submit
reklamację
reh-kluh-MAH-tsyeh
noun
complaint (accusative)
Kupiłem
Koo-PEE-vem
verb
I bought
39 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Co to znaczy?
Tsoh toh ZNAH-chih?
What does this mean?
Similar situations
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