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Portuguese · Banco

The bank calls to check a transaction: what to say in Portuguese

The bank calls to check a suspicious transaction on your card.

Banco6 linesLevel A2For life in Portugal The rest of the dialogue is in the app
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How it's done. If you doubt it's really the bank calling, hang up and call back on the number on the back of your card.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.

Cheat sheet for your visit

The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.

1
THEY SPEAK FIRST
THEY SAY
Boa tarde, é do departamento de fraude do banco.
BOH-uh tahrd, eh doo dih-puhr-tuh-MAYN-too d frowd doo BAHN-koo.
Good afternoon, this is the bank's fraud department.
They might also say:
Boa tarde, ligamos do departamento de fraude do banco.
BOH-uh tahrd, lee-GAH-moosh doo dih-puhr-tuh-MAYN-too d frowd doo BAHN-koo.
Good afternoon, we're calling from the bank's fraud department.
YOU REPLY
Sim, diga.
Seen, DEE-guh.
Yes, go ahead.
THEY SAY
Fez uma compra de trezentos euros agora?
Fez OO-muh KOM-pruh d trih-ZAYN-tooz EH-oo-rooz uh-GOH-ruh?
Did you just make a purchase of three hundred euros?
in the app
2
YOU REPLY
Não, não fui eu!
Now, now fooy eh-oo!
No, it wasn't me!
THEY SAY
Vamos bloquear o cartão já.
VAH-moozh bloo-kee-AHR oo kuhr-TOW zhah.
We'll block the card right away.
in the app
3
YOU FINISH
Obrigado. E o dinheiro?
Oh-bree-GAH-doo. Ee oo dee-NYAY-roo?
Thank you. And what about the money?

The course is in the app

This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.

Open in the App Store
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.

Words worth knowing

Boa
BOH-uh
adjective
good (feminine)
tarde
tahrd
noun
afternoon
é
eh
verb
is
departamento
dih-puhr-tuh-MAYN-too
noun
department
fraude
frowd
noun
fraud
banco
BAHN-koo
noun
bank

21 more words, with explanations, base forms and tap-a-word help, are in the app.

If you did not understand

Pode repetir, por favor?
Pod rih-pih-TEER, poor fuh-VOR?
Can you repeat that, please?
Pode falar mais devagar, por favor?
Pod fuh-LAHR mighzh dvuh-GAHR, poor fuh-VOR?
Can you speak more slowly, please?

All 21 rescue phrases in Portuguese →

Similar situations

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The bank clerk asks about your job and addressBanco · A2 in the app
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Your card has been blockedBanco · A2 in the app
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Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report
The rest of the dialogue is in MovkoDownload