Portuguese · AIMA
Call AIMA: the voice menu and an operator: what to say in Portuguese
You phone AIMA: first a voice menu, then an operator.
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How it's done. The voice menu says prima a tecla um - "press 1"; aguarde - "please hold".Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
AIMA, bom dia, em que posso ajudar?IGH-muh, bohn DEE-uh, ayn k POH-soo uh-zhoo-DAHR?
AIMA, good morning, how can I help?
They might also say:
AIMA, boa tarde, diga.
IGH-muh, BOH-uh tahrd, DEE-guh.
AIMA, good afternoon, go ahead.
YOU REPLY
Não falo bem português. Pode falar devagar?
Now FAH-loo bayn poor-too-GESH. Pod fuh-LAHR dvuh-GAHR?
I don't speak Portuguese well. Can you speak slowly?
THEY SAY
Sim, claro. Em que posso ajudar?Seen, KLAH-roo. Ayn k POH-soo uh-zhoo-DAHR?
Yes, of course. How can I help?
2
YOU REPLY
Preciso de marcar um atendimento.
Prih-SIH-zoo d muhr-KAHR oon uh-tayn-dee-MAYN-too.
I need to book an appointment.
THEY SAY
Não temos vagas. Tente pelo portal.Now TEH-moozh VAH-guhsh. Taynt PEH-loo poor-TAHL.
We have no slots. Try the portal.
3
YOU FINISH
Obrigado!
oh-bree-GAH-doo!
Thank you!
Or say:Muito obrigado!
MWEE-too oh-bree-GAH-doo!
The course is in the app
This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
bom
bohn
adjective
good
dia
DEE-uh
noun
day
posso
POH-soo
verb
(I) can
ajudar
uh-zhoo-DAHR
verb
to help
Não
Now
adverb
no
falo
FAH-loo
verb
(I) speak, I'll talk
21 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Pode falar mais devagar, por favor?
Pod fuh-LAHR mighzh dvuh-GAHR, poor fuh-VOR?
Can you speak more slowly, please?
Ainda estou a aprender português.
Uh-EEN-duh shtoh uh uh-prayn-DEHR poor-too-GESH.
I'm still learning Portuguese.
Pode repetir, por favor?
Pod rih-pih-TEER, poor fuh-VOR?
Can you repeat that, please?
Similar situations
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