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Portuguese · Loja

Return an item: receipt and reason: what to say in Portuguese

The item didn't fit, and you want to return it to the shop.

Loja7 linesLevel A2For life in Portugal The rest of the dialogue is in the app
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How it's done. Return conditions depend on the shop: you usually need the receipt (talão) and there is a time limit.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.

Cheat sheet for your visit

The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.

1
YOU START
Boa tarde. Queria devolver isto.
BOH-uh tahrd. KREE-uh dih-vool-VEHR EESH-too.
Good afternoon. I'd like to return this.
Or say:Posso devolver esta camisola?
POH-soo dih-vool-VEHR ESH-tuh kuh-mee-ZOH-luh?
THEY SAY
Tem o talão?
Tayn oo tuh-LOW?
Do you have the receipt?
in the app
2
YOU REPLY
Sim, está aqui.
Seen, shtah uh-KEE.
Yes, here it is.
THEY SAY
Qual é o motivo?
Kwahl eh oo moo-TEE-voo?
What's the reason?
in the app
3
YOU REPLY
Não me serve.
Now m sehrv.
It doesn't fit.
Or say:Tem um defeito.
Tayn oon dih-FAY-too.
THEY SAY
Posso devolver o dinheiro ou dar um vale.
POH-soo dih-vool-VEHR oo dih-NYAY-roo oh dahr oon vahl.
I can refund the money or give a voucher.
They might also say:
Só fazemos troca, não devolvemos dinheiro.
Soh fuh-ZEH-moosh TROH-kuh, now dih-vool-VEH-moozh dih-NYAY-roo.
We only do exchanges, we don't give refunds.
in the app
4
YOU FINISH
Muito obrigado!
MWEE-too oh-bree-GAH-doo!
Thank you very much!
Or say:Obrigado, até logo!
oh-bree-GAH-doo, uh-TEH LOH-goo!

The course is in the app

This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.

Open in the App Store
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.

Words worth knowing

Boa
BOH-uh
adjective
good (feminine)
tarde
tahrd
noun
afternoon
Queria
KREE-uh
verb
would like (polite)
devolver
dih-vool-VEHR
verb
to return (an item, money)
Tem
Tayn
verb
have
talão
tuh-LOW
noun
receipt

19 more words, with explanations, base forms and tap-a-word help, are in the app.

If you did not understand

Desculpe, não percebi.
Dish-KOOLP, now pir-sih-BEE.
Sorry, I didn't understand.

All 21 rescue phrases in Portuguese →

Similar situations

Exchange for another sizeLoja · A1 in the app
→
The shop assistant explains the returns policyLoja · A2 in the app
→
Ask about discounts and salesLoja · A1 in the app
→
The shop assistant asks if it is a gift (É para oferta?)Loja · A1 in the app
→
Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report
The rest of the dialogue is in MovkoDownload