Czech · Platba / převod
There is a payment on your statement that you do not know about: what to say in Czech
There is a payment in the statement that you know nothing about.
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How it's done. Report an unfamiliar payment to the bank at once: the card will be blocked and a reklamaci (complaint) taken in writing; do not wait.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Na účtu vidím platbu, kterou jsem neudělal{|a}.
Nuh OOCH-too VEE-deem PLAHD-boo, KTEH-roh-oo ysem NEH-oo-dyeh-luhl.
On the account I see a payment I didn't make.
THEY SAY
Rozumím. Kartu zablokujeme a podáte reklamaci.ROH-zoo-meem. KAHR-too ZAH-bloh-koo-eh-meh uh POH-duh-teh REH-kluh-muh-tsee.
I understand. We'll block the card and you will file a complaint.
They might also say:
To mě mrzí. Kartu hned zablokujeme. Podáte reklamaci.
Toh mnyeh mrzee. KAHR-too gned ZAH-bloh-koo-eh-meh. POH-duh-teh REH-kluh-muh-tsee.
I'm sorry. We'll block the card straight away. You will file a complaint.
2
YOU FINISH
Jak dlouho bude vyřizování trvat?
Yahk DLOH-oo-goh BOO-deh VIR-zhee-zoh-vuh-nee trvaht?
How long will the handling take?
THEY SAY
Do třiceti dnů vám odpovíme.Doh TRSHEE-tseh-tee dnoo vahm OT-poh-vee-meh.
We'll respond to you within thirty days.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
účtu
OOCH-too
noun
account (genitive)
vidím
VEE-deem
verb
I see
platbu
PLAHD-boo
noun
payment (accusative)
jsem
ysem
verb
I am
Rozumím
ROH-zoo-meem
verb
I understand
Kartu
KAHR-too
noun
card (accusative)
16 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Můžete mi to napsat, prosím?
MOO-zheh-teh mee toh NAHP-suht, PROH-seem?
Can you write it down for me, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
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