Czech · Zdravotní pojišťovna
You lost your insurance card and ask for a new one: what to say in Czech
You lost the insurance card and ask for a new one.
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How it's done. Ztratil jsem kartu pojištěnce means the card is lost; a new one is usually issued within a few days, sometimes for a fee; meanwhile a doctor may see you on ID.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, ztratil{|a} jsem kartu pojištěnce. Můžu dostat novou?
DOH-brih dayn, STRAH-teel ysem KAHR-too POY-eesh-tyayn-tseh. MOO-zhoo DOS-tuht NOH-voh-oo?
Good day, I lost my insurance card. Can I get a new one?
THEY SAY
Ano, vyplňte prosím žádost o novou kartu.AH-noh, VIPLNY-teh PROH-seem ZHAH-dost oh NOH-voh-oo KAHR-too.
Yes, please fill in an application for a new card.
They might also say:
Ano, vystavíme vám novou. Máte s sebou doklad?
AH-noh, VIS-tuh-vee-meh vahm NOH-voh-oo. MAH-teh s SEH-boh-oo DOH-kluht?
Yes, we'll issue you a new one. Do you have ID with you?
2
YOU FINISH
Ano, tady je.
AH-noh, TAH-dih yeh.
Yes, here it is.
THEY SAY
Dobře. Dostanete ji do deseti dnů.DOBR-zheh. DOS-tuh-neh-teh yee doh DEH-seh-tee dnoo.
Good. You'll receive it within ten days.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
jsem
ysem
verb
I am
kartu
KAHR-too
noun
card (accusative)
pojištěnce
POY-eesh-tyayn-tseh
noun
insured person (genitive)
Můžu
MOO-zhoo
verb
I can
15 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Můžete mi to napsat, prosím?
MOO-zheh-teh mee toh NAHP-suht, PROH-seem?
Can you write it down for me, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
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