Czech · Dopis z úřadu
You receive a payment reminder and ask for an explanation: what to say in Czech
You receive a payment reminder and ask for an explanation.
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How it's done. An upomínka (payment reminder) is a letter demanding payment of a debt; do not ignore it: check whether the debt is real and ask for the amount and deadline to be confirmed.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, dostal{|a} jsem upomínku na platbu, ale myslím, že jsem všechno zaplatil{|a}.
DOH-brih dayn, DOS-tuhl ysem OO-poh-meen-koo nuh PLAHD-boo, AH-leh MIH-sleem, zheh ysem FSHEKH-noh ZAH-pluh-teel.
Good day, I received a payment reminder but I think I paid everything.
Or say:Dobrý den, přišla mi upomínka. Platbu jsem odeslal{|a} včas.
DOH-brih dayn, PRSHEESH-luh mee OO-poh-meen-kuh. PLAHD-boo ysem OH-deh-sluhl fchahs.
THEY SAY
Podíváme se do systému. Kdy jste platbu poslal{|a}?POH-dee-vuh-meh seh doh SIS-teh-moo. Gdih ysteh PLAHD-boo POH-sluhl?
We'll look in the system. When did you send the payment?
2
YOU REPLY
Před dvěma týdny převodem. Mám potvrzení z banky.
Prshed DVYEH-muh TID-nih PRSHEH-voh-dem. Mahm POTVR-zeh-nee z BAHN-kih.
Two weeks ago by transfer. I have a confirmation from the bank.
THEY SAY
Přineste ho nebo pošlete e-mailem. Platba se mohla zaúčtovat se zpožděním.PRSHEE-nes-teh goh NEH-boh POSH-leh-teh eh-MAH-ee-lem. PLAHD-buh seh MOG-luh ZOWCH-toh-vuht seh SPOZH-dyeh-neem.
Bring it or send it by e-mail. The payment may have been booked with a delay.
They might also say:
Stačí poslat potvrzení z banky e-mailem. Zkontrolujeme to.
STAH-chee POH-sluht POTVR-zeh-nee z BAHN-kih eh-MAH-ee-lem. SKOHN-troh-loo-eh-meh toh.
It is enough to send the bank confirmation by e-mail. We'll check it.
3
YOU REPLY
Dobře, pošlu to dnes. Prosím o písemné potvrzení, že je vše vyřízeno.
DOBR-zheh, POSH-loo toh dnes. PROH-seem oh PEE-sem-neh POTVR-zeh-nee, zheh yeh fsheh VIR-zhee-zeh-noh.
Fine, I'll send it today. I'd like written confirmation that everything is settled.
THEY SAY
Samozřejmě. Pošleme vám dopis.SAH-mozr-zhaym-nyeh. POSH-leh-meh vahm DOH-pees.
Of course. We'll send you a letter.
4
YOU FINISH
Děkuji za pomoc.
DYEH-kooy-ee zah POH-mots.
Thank you for the help.
THEY SAY
Rádo se stalo.RAH-doh seh STAH-loh.
My pleasure.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
jsem
ysem
verb
I am
upomínku
OO-poh-meen-koo
noun
reminder (accusative)
platbu
PLAHD-boo
noun
payment (accusative)
myslím
MIH-sleem
verb
I think
46 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
You show a letter from an office and ask for an explanationDopis z úřadu · A2 in the app
→You ask about the deadline for an appealDopis z úřadu · A2 in the app
→The office asks you to bring more documents laterDopis z úřadu · A2 in the app
→You book an appointment at the immigration officeCizinecká policie / OAMP · A2 in the app
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