Czech · Kurýr
Tracking says the parcel was delivered but you do not have it: what to say in Czech
The tracking says that the parcel was delivered but you do not have it.
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How it's done. If the tracking says "delivered" but there is no parcel, first ask the neighbours and check the place given; then contact customer service with the tracking number.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
Zákaznická linka, dobrý den. Jak vám mohu pomoci?ZAH-kuhz-neets-kuh LEEN-kuh, DOH-brih dayn. Yahk vahm MOH-goo POH-moh-tsee?
Customer line, good day. How can I help you?
They might also say:
Dobrý den, zákaznická podpora. Slyším vás.
DOH-brih dayn, ZAH-kuhz-neets-kuh POT-poh-ruh. SLIH-sheem vahs.
Good day, customer support. I'm listening.
YOU REPLY
Dobrý den. V sledování zásilky je napsáno, že byla doručena, ale nic jsem nedostal{|a}.
DOH-brih dayn. V SLEH-doh-vuh-nee ZAH-seel-kih yeh NAHP-suh-noh, zheh BIH-luh DOH-roo-cheh-nuh, AH-leh neets ysem NEH-dos-tuhl.
Good day. The tracking says the parcel was delivered but I have received nothing.
THEY SAY
Řekněte mi číslo zásilky, prosím.RZHEK-nyeh-teh mee CHEE-sloh ZAH-seel-kih, PROH-seem.
Tell me the tracking number, please.
They might also say:
Jaké je číslo zásilky?
YAH-keh yeh CHEE-sloh ZAH-seel-kih?
What is the tracking number?
2
YOU REPLY
Chvilku, hledám číslo. Tady je.
KHVEEL-koo, GLEH-duhm CHEE-sloh. TAH-dih yeh.
One moment, I'm looking for the number. Here it is.
THEY SAY
Děkuji. Vidím, že balík převzal soused. Ptal{|a} jste se ho už?DYEH-kooy-ee. VEE-deem, zheh BAH-leek PRSHEV-zuhl SOH-oo-set. Ptahl ysteh seh goh oosh?
Thank you. I see a neighbour took the parcel. Have you asked yet?
3
YOU REPLY
Ne, ještě ne. Hned se zeptám.
Neh, YEHSH-tyeh neh. Gnet seh ZEP-tuhm.
No, not yet. I'll ask right away.
THEY SAY
Pokud ho nemá, zavolejte znovu. Zahájíme pátrání.POH-kood goh NEH-muh, ZAH-voh-lay-teh ZNOH-voo. ZAH-gigh-ee-meh PAH-truh-nee.
If he doesn't have it call again. We'll start a search.
4
YOU FINISH
Děkuji za pomoc. Na shledanou!
DYEH-kooy-ee zah POH-mots. Nuh SKHLEH-duh-noh-oo!
Thank you for the help. Goodbye!
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Zákaznická
ZAH-kuhz-neets-kuh
adjective
customer (feminine)
linka
LEEN-kuh
noun
line
dobrý
DOH-brih
adjective
good
den
dayn
noun
day
Jak
Yahk
adverb
how
mohu
MOH-goo
verb
I can
43 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Můžete mi to napsat, prosím?
MOO-zheh-teh mee toh NAHP-suht, PROH-seem?
Can you write it down for me, please?
Similar situations
The courier delivering your parcel phones youKurýr · A1 in the app
→You will not be at home and ask for the parcel to be delivered another dayKurýr · A2 in the app
→The courier is at your door with a parcelKurýr · A2 in the app
→The courier phones: nobody is home and they ask what to do with the parcelKurýr · A2 in the app
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