💡 In the Czech Republic parcels are delivered by DPD, PPL, GLS, Zásilkovna or the post; the courier often phones before delivery and asks whether you are at home; balík is a parcel, zásilka a consignment.
💡 The courier usually redelivers the next working day; you can change the delivery time or place in the carrier's app or by message.
💡 The courier may ask for a signature on a phone screen or on paper; check the name on the parcel and, if it's damaged, say so right away.
💡 A courier leaves a parcel at your door only with your permission; otherwise he hands it to a neighbour or a pick-up point and leaves an avízo (notice) in your letterbox.
💡 Couriers ask you to sign with your finger on the screen of a device; the signature confirms receipt, so check first that the box is intact.
💡 If the tracking says "delivered" but there is no parcel, first ask the neighbours and check the place given; then contact customer service with the tracking number.
💡 A výdejna or výdejní místo is a collection point; you need a kód pro vyzvednutí (pickup code) from an SMS or app, sometimes also an identity document.
💡 The tracking number (číslo zásilky) helps find out where the parcel is; on the carrier's site the stav zásilky (status) is visible.
💡 A box (or zásilkomat) opens with a code from an SMS; a parcel usually has a few days, after which it is returned to the sender.
💡 At a výdejní box (parcel locker) you collect the parcel with the QR code from the app or the code from the message: hold the code to the reader and wait for the compartment to open.
💡 At a pick-up point in a shop you show the code or notice and an ID; someone else can collect it for you only with your written authorisation and a copy of your ID.
💡 An avízo is a notice about an item left in your mailbox; at the post office you collect a doporučený dopis (registered letter) with it and an identity document (doklad totožnosti).
💡 When sending abroad you write the recipient's address in Latin letters and you usually fill in a customs declaration (celní prohlášení); weight determines the price.
💡 An obálka is an envelope, a známka a stamp, a dopis a letter; the price depends on weight (hmotnost) and destination country.
💡 The price of a parcel depends on weight and size; you can buy a box and tape at the post office; the tracking number lets you follow the delivery online.
💡 On a parcel with fragile things you write or stick Křehké (Fragile); wrap every item in paper and fill the box with padding.
💡 Couriers often leave parcels with neighbours; say thanks and do not forget the greeting: Dobrý den on the stairs and when meeting.
💡 It is better to phrase a request to a neighbour softly (Mohl byste, prosím...) and to thank with a small gift or words.
💡 Asking a neighbour to accept a parcel is normal; say roughly when it will come, thank them and collect it quickly; the courier leaves a notice in your letterbox saying who has the parcel.
💡 In online shops you can usually odstoupit od smlouvy (withdraw from the purchase) without giving a reason within fourteen days; keep the účtenka (receipt) or proof of purchase.
💡 When you receive the wrong item write to the shop with the číslo objednávky (order number) and fotografie (photos); the word výměna means exchange.
💡 A reklamace is a complaint about a defective item: the shop must resolve it within thirty days; keep the receipt, photos and correspondence.
💡 For online purchases there is a right of withdrawal within fourteen days (odstoupení od smlouvy); returns are usually with the seller's label; the money is refunded once the goods are received; keep the confirmation.
💡 After a return the seller usually refunds the money within fourteen days; keep your číslo objednávky (order number) and the posting confirmation at hand.
💡 If you get the wrong item or a defective one take a photo, write to the seller and ask for a return label: returning it is free when the seller made the mistake.