Czech · Vrácení / clo
You return an item to the shop: what to say in Czech
You return goods to a shop.
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How it's done. In online shops you can usually odstoupit od smlouvy (withdraw from the purchase) without giving a reason within fourteen days; keep the účtenka (receipt) or proof of purchase.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, chtěl{|a} bych vrátit zboží. Nevyhovuje mi.
DOH-brih dayn, khtyehl bikh VRAH-teet ZBOH-zhee. NEH-vih-goh-voo-eh mee.
Good day, I'd like to return an item. It doesn't suit me.
Speaking as:
THEY SAY
Máte účtenku nebo doklad o koupi?MAH-teh OOCH-tayn-koo NEH-boh DOH-kluhd oh KOH-oo-pee?
Do you have a receipt or proof of purchase?
They might also say:
Potřebuji vidět účtenku nebo potvrzení objednávky.
POTR-sheh-booy-ee VEE-dyeht OOCH-tayn-koo NEH-boh POTVR-zeh-nee OH-byehd-nuhf-kih.
I need to see the receipt or order confirmation.
2
YOU REPLY
Ano, tady je.
AH-noh, TAH-dih yeh.
Yes, here it is.
THEY SAY
Dobře, vrácení do čtrnácti dnů je v pořádku.DOBR-zheh, VRAH-tseh-nee doh CHTRNAHTS-tee dnoo yeh f POR-zhuht-koo.
All right, a return within fourteen days is fine.
3
YOU FINISH
Dostanu peníze zpět na kartu?
DOS-tuh-noo PEH-nee-zeh spyeht nuh KAHR-too?
Will I get the money back on my card?
THEY SAY
Ano, do několika dnů.AH-noh, doh NYEH-koh-lee-kuh dnoo.
Yes, within a few days.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
bych
bikh
verb
would
vrátit
VRAH-teet
verb
to return
zboží
ZBOH-zhee
noun
goods
Nevyhovuje
NEH-vih-goh-voo-eh
verb
doesn't suit
23 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Můžete mi to napsat, prosím?
MOO-zheh-teh mee toh NAHP-suht, PROH-seem?
Can you write it down for me, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
The wrong item arrivedVrácení / clo · B1 in the app
→The parcel arrived damaged and you want to complainVrácení / clo · B1 in the app
→You return an online order by sending it from a pickup pointVrácení / clo · A2 in the app
→You returned the item and the money still has not arrivedVrácení / clo · A2 in the app
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