Czech · Vrácení / clo
The parcel arrived damaged and you want to complain: what to say in Czech
A parcel arrived damaged and you want to complain.
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How it's done. A reklamace is a complaint about a defective item: the shop must resolve it within thirty days; keep the receipt, photos and correspondence.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Balík byl poškozený. Chtěl{|a} bych podat reklamaci.
BAH-leek bil POSH-koh-zeh-nih. Khtyehl bikh POH-duht REH-kluh-muh-tsee.
The parcel was damaged. I'd like to file a complaint.
Speaking as:
THEY SAY
Rozumím. Máte fotografie poškození?ROH-zoo-meem. MAH-teh FOH-toh-gruh-fee-eh POSH-koh-zeh-nee?
I understand. Do you have photos of the damage?
They might also say:
To mě mrzí. Můžete mi poslat fotky?
Toh mnyeh mrzee. MOO-zheh-teh mee POH-sluht FOT-kih?
I'm sorry. Can you send me photos?
2
YOU REPLY
Ano, vyfotil{|a} jsem balík při převzetí.
AH-noh, VIH-foh-teel ysem BAH-leek prshee PRSHEV-zeh-tee.
Yes, I photographed the parcel on receipt.
THEY SAY
To je dobře. Vyřídíme to do třiceti dnů.Toh yeh DOBR-zheh. VIR-zhee-dee-meh toh doh TRSHEE-tseh-tee dnoo.
That's good. We'll resolve it within thirty days.
3
YOU FINISH
Děkuji za rychlou pomoc.
DYEH-kooy-ee zah RIKH-loh-oo POH-mots.
Thank you for the quick help.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Balík
BAH-leek
noun
parcel
byl
bil
verb
was
poškozený
POSH-koh-zeh-nih
adjective
damaged
bych
bikh
verb
would
podat
POH-duht
verb
to submit
reklamaci
REH-kluh-muh-tsee
noun
complaint (accusative)
19 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Můžete mi to napsat, prosím?
MOO-zheh-teh mee toh NAHP-suht, PROH-seem?
Can you write it down for me, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
You return an online order by sending it from a pickup pointVrácení / clo · A2 in the app
→You returned the item and the money still has not arrivedVrácení / clo · A2 in the app
→You were sent the wrong item and you write to the sellerVrácení / clo · B1 in the app
→You return an item to the shopVrácení / clo · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report