Czech · Vrácení / clo
You were sent the wrong item and you write to the seller: what to say in Czech
You received the wrong item and you contact the seller.
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How it's done. If you get the wrong item or a defective one take a photo, write to the seller and ask for a return label: returning it is free when the seller made the mistake.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, dostal{|a} jsem něco jiného, než jsem objednal{|a}.
DOH-brih dayn, DOS-tuhl ysem NYEH-tsoh YEE-neh-goh, nezh ysem OH-byehd-nuhl.
Good day, I received something different from what I ordered.
Or say:Dobrý den, bylo mi doručeno nesprávné zboží.
DOH-brih dayn, BIH-loh mee DOH-roo-cheh-noh NES-pruhv-neh ZBOH-zhee.
THEY SAY
Omlouvám se. Co jste objednal{|a} a co přišlo?OM-loh-oo-vuhm seh. Tsoh ysteh OH-byehd-nuhl uh tsoh PRSHEESH-loh?
I'm sorry. What did you order and what has arrived?
They might also say:
Ach, to je nepříjemné. Popište, co jste dostal{|a}.
Ahkh, toh yeh NEPR-shee-ehm-neh. POH-peesh-teh, tsoh ysteh DOS-tuhl.
Oh, that is unpleasant. Describe what you received.
2
YOU REPLY
Objednal{|a} jsem modrý svetr, ale přišel červený.
OH-byehd-nuhl ysem MOH-drih svetr, AH-leh PRSHEE-shel CHEHR-veh-nih.
I ordered a blue sweater but a red one came.
THEY SAY
Pošlete nám fotku. Zašleme vám štítek na vrácení a správný svetr.POSH-leh-teh nahm FOT-koo. ZAHSH-leh-meh vahm SHTEE-tek nuh VRAH-tseh-nee uh SPRAHV-nih svetr.
Send us a photo. We'll send you a return label and the right sweater.
3
YOU REPLY
Musím platit poštovné?
MOO-seem PLAH-teet POSH-tov-neh?
Do I have to pay the postage?
THEY SAY
Ne, vrácení je zdarma.Neh, VRAH-tseh-nee yeh ZDAHR-muh.
No, the return is free.
4
YOU FINISH
Dobře, děkuji za rychlé řešení!
DOBR-zheh, DYEH-kooy-ee zah RIKH-leh RZHEH-sheh-nee!
Good, thanks for the quick solution!
THEY SAY
Rádo se stalo.RAH-doh seh STAH-loh.
My pleasure.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
jsem
ysem
verb
I am
Omlouvám
OM-loh-oo-vuhm
verb
I apologise
jste
ysteh
verb
you are
přišlo
PRSHEESH-loh
verb
came (neuter)
33 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Můžete mi to napsat, prosím?
MOO-zheh-teh mee toh NAHP-suht, PROH-seem?
Can you write it down for me, please?
Similar situations
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