Czech · Vrácení / clo
You return an online order by sending it from a pickup point: what to say in Czech
You return an online order by posting it at a drop-off point.
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How it's done. For online purchases there is a right of withdrawal within fourteen days (odstoupení od smlouvy); returns are usually with the seller's label; the money is refunded once the goods are received; keep the confirmation.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, chtěl{|a} bych vrátit zboží. Mám štítek na telefonu.
DOH-brih dayn, khtyehl bikh VRAH-teet ZBOH-zhee. Mahm SHTEE-tek nuh TEH-leh-foh-noo.
Good day, I'd like to return goods. I have the label on my phone.
Or say:Dobrý den, chci poslat vratnou zásilku.
DOH-brih dayn, khtsee POH-sluht VRAHT-noh-oo ZAH-seel-koo.
Speaking as:
THEY SAY
Je balík zabalený? Ukažte mi kód.Yeh BAH-leek ZAH-buh-leh-nih? OO-kuhsh-teh mee kot.
Is the parcel packed? Show me the code.
They might also say:
Ukažte prosím kód na telefonu.
OO-kuhsh-teh PROH-seem kod nuh TEH-leh-foh-noo.
Please show the code on your phone.
2
YOU REPLY
Ano, je připravený. Tady je QR kód.
AH-noh, yeh PRSHEE-pruh-veh-nih. TAH-dih yeh Kweh-ehr kot.
Yes, it is ready. Here is the QR code.
THEY SAY
Děkuji, naskenuji ho. Tady je potvrzení o podání. Peníze dostanete, až obchod zboží přijme.DYEH-kooy-ee, NAHS-keh-nooy-ee goh. TAH-dih yeh POTVR-zeh-nee oh POH-duh-nee. PEH-nee-zeh DOS-tuh-neh-teh, ahzh OP-khod ZBOH-zhee PRSHEEY-meh.
Thank you, I'll scan it. Here is the posting confirmation. You'll get the money when the shop receives the goods.
3
YOU REPLY
Jak dlouho to trvá?
Yahk DLOH-oo-goh toh trvah?
How long does it take?
THEY SAY
Obvykle týden.OH-bvih-kleh TIH-dayn.
Usually a week.
4
YOU FINISH
Děkuji!
DYEH-kooy-ee!
Thank you!
THEY SAY
Prosím.PROH-seem.
You're welcome.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
bych
bikh
verb
would
vrátit
VRAH-teet
verb
to return
zboží
ZBOH-zhee
noun
goods
Mám
Mahm
verb
I have
31 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Můžete mi to ukázat?
MOO-zheh-teh mee toh OO-kuh-zuht?
Can you show me?
Similar situations
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