Czech · Vrácení / clo
You returned the item and the money still has not arrived: what to say in Czech
You sent an item back and the money for it has not arrived yet.
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How it's done. After a return the seller usually refunds the money within fourteen days; keep your číslo objednávky (order number) and the posting confirmation at hand.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
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The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, před dvěma týdny jsem poslal{|a} zboží zpět, ale peníze nepřišly.
DOH-brih dayn, prshed DVYEH-muh TID-nih ysem POH-sluhl ZBOH-zhee spyeht, AH-leh PEH-nee-zeh NEPR-sheesh-lih.
Good day, two weeks ago I sent goods back but the money has not arrived.
Or say:Dobrý den, čekám na vrácení peněz za vrácený balík.
DOH-brih dayn, CHEH-kuhm nuh VRAH-tseh-nee PEH-nyehz zah VRAH-tseh-nih BAH-leek.
THEY SAY
Máte číslo objednávky?MAH-teh CHEE-sloh OH-byehd-nuhf-kih?
Do you have the order number?
They might also say:
Jaké je číslo objednávky?
YAH-keh yeh CHEE-sloh OH-byehd-nuhf-kih?
What is the order number?
2
YOU REPLY
Ano, mám je tady. Mám také potvrzení o podání.
AH-noh, mahm yeh TAH-dih. Mahm TAH-keh POTVR-zeh-nee oh POH-duh-nee.
Yes, I have it here. I also have the posting confirmation.
THEY SAY
Děkuji. Vidím, že balík dorazil před třemi dny. Peníze budou do několika dnů.DYEH-kooy-ee. VEE-deem, zheh BAH-leek DOH-ruh-zeel prshet TRSHEH-mee dnih. PEH-nee-zeh BOO-doh-oo doh NYEH-koh-lee-kuh dnoo.
Thank you. I see the parcel arrived three days ago. The money will be there within a few days.
3
YOU REPLY
Jak dlouho přesně to trvá?
Yahk DLOH-oo-goh PRSHES-nyeh toh trvah?
How long does it take exactly?
THEY SAY
Do čtrnácti dnů od přijetí. Dostanete e-mail.Doh CHTRNAHTS-tee dnoo ot PRSHEE-eh-tee. DOS-tuh-neh-teh ee-mayl.
Up to fourteen days from receipt. You'll get an e-mail.
4
YOU FINISH
Dobře, děkuji za informaci!
DOBR-zheh, DYEH-kooy-ee zah EEN-for-muh-tsee!
Good, thanks for the information!
THEY SAY
Rádo se stalo.RAH-doh seh STAH-loh.
My pleasure.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
týdny
TID-nih
noun
weeks
jsem
ysem
verb
I am
zboží
ZBOH-zhee
noun
goods
zpět
spyeht
adverb
back
43 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
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