Czech · Vrácení / clo
The wrong item arrived: what to say in Czech
The wrong item arrived.
💡
How it's done. When you receive the wrong item write to the shop with the číslo objednávky (order number) and fotografie (photos); the word výměna means exchange.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dobrý den, přišlo mi špatné zboží. Objednal{|a} jsem černé a dostal{|a} jsem bílé.
DOH-brih dayn, PRSHEESH-loh mee SHPAHT-neh ZBOH-zhee. OH-byehd-nuhl ysem CHEHR-neh uh DOS-tuhl ysem BEE-leh.
Good day, the wrong item arrived. I ordered black and received white.
THEY SAY
Omlouvám se. Pošlete mi prosím fotku a číslo objednávky.OM-loh-oo-vuhm seh. POSH-leh-teh mee PROH-seem FOT-koo uh CHEE-sloh OH-byehd-nuhf-kih.
I apologise. Please send me a photo and the order number.
They might also say:
To mě mrzí. Potřebuji fotku a číslo objednávky.
Toh mnyeh mrzee. POTR-sheh-booy-ee FOT-koo uh CHEE-sloh OH-byehd-nuhf-kih.
I'm sorry. I need a photo and the order number.
2
YOU FINISH
Dobře, hned je pošlu.
DOBR-zheh, gned yeh POSH-loo.
All right, I'll send them at once.
THEY SAY
Děkuji. Vyřídíme výměnu co nejdříve.DYEH-kooy-ee. VIR-zhee-dee-meh VIM-nyeh-noo tsoh NAYDR-zhee-veh.
Thank you. We'll arrange the exchange as soon as possible.
The course is in the app
This dialogue is part of the course “Czech for life in Czechia”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dobrý
DOH-brih
adjective
good
den
dayn
noun
day
přišlo
PRSHEESH-loh
verb
came (neuter)
špatné
SHPAHT-neh
adjective
bad
zboží
ZBOH-zhee
noun
goods
jsem
ysem
verb
I am
20 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Můžete to zopakovat, prosím?
MOO-zheh-teh toh ZOH-puh-koh-vuht, PROH-seem?
Can you repeat that, please?
Můžete mluvit pomaleji, prosím?
MOO-zheh-teh MLOO-veet POH-muh-lay-ee, PROH-seem?
Can you speak more slowly, please?
Co to znamená?
Tsoh toh ZNAH-meh-nuh?
What does this mean?
Similar situations
The parcel arrived damaged and you want to complainVrácení / clo · B1 in the app
→You return an online order by sending it from a pickup pointVrácení / clo · A2 in the app
→You returned the item and the money still has not arrivedVrácení / clo · A2 in the app
→You were sent the wrong item and you write to the sellerVrácení / clo · B1 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report